We often get lots of questions at the beginning of a semester, and sometimes it requires a few emails before we can diagnose and advise. We sometimes use different vocabulary, and this can result in some confusion!
When emailing us, please give us plenty of detail: tell us what kind of error message you got, which tool you were using or trying to use when you ran into a road block. Tell us what you did to try an get around the issue, and what happened. Sometimes, it’s as simple as trying a different browser (check here for browser-related suggestions).
And finally, we love getting screenshots! It’s truly worth a thousand words. A screenshot of what WebCT looked like when you ran into a roadblock can help us narrow down our suggestions.
If you are interested in seeing if others have run into similar questions, you can always browse the Ask Dr.C discussion forum, hosted by WebCT, and with participants from many different universities (we use the Vista version).