Piping Up

You can find the link to Reserves on the library home page – the third link down on the far right column. Once you click on this select thlink Reserves by course number on the page that displays.

Type in educ to bring up all the education courses

Unfortunately, when you do that you will see that there is nothing on reserve for education 427. Are you sure it was put on Reserve? Perhaps it is just a link to an online journal in the catalogue?

The answer is NO. You must return Reserve items to the same library from which you borrowed them.

If you have further questions you can contact me directly.

There is a maximum but it is pretty high $50. It just keeps going up till it hits it.

If you cannot make it back in time you can renew a book online or by phone so long as no-one has a hold on the book and you have not already renewed the item 3 times. Of course if it is ovedue then you are stuck but it is often still worth a call as they may be able to renew it from then on so the fine would be less.

You can also appeal any fine if you think you have valid reasons why the fine should be waived.

take care

I work at the SFU library and oversee its web site. I believe my colleague, Scott Mackenzie, has written to you regarding fines on reserves items.

I couldn’t agree with you more re: a more user friendly library web site. Thanks for pointing out specific problems such as distinguishing between a barcode on a book as opposed to a barcode on a student ID card. We are continuously striving to make the library’s web site easier to use and I have noted your comments for further investigation.

If you have any other comments regarding the library’s site, please contact me directly.

Yes, you may access and borrow from the reserve collection on weekends and on any stat holiday that we are open; keep in mind that the items may also come due on a weekend or stat.

We are very sorry to hear your most recent interaction with library staff was not as pleasant as previous occasions. I have spoken with the staff member and he does recall receiving a laptop and cord (sans plastic baggie) back from a patron. He also recalls asking the patron to remember in future to hang on to the bag so it can be returned with the cord (with the very high volume of transactions on laptops/cords, it could become quite expensive if we didn’t do this as a general rule) but it was never his intent, nor ours, to come across rude or harsh or to make you feel bad.

We appreciate that, heretofore, you have enjoyed good service and trust for the same in the future. We also appreciate that you have taken the time to express your concerns and remind us that sometimes our good intentions don’t always come across that way.

Please don’t hesitate to contact me direct if you have further concerns or questions

http://troy.lib.sfu.ca/record=b5394647~S1a

There are 2 copies of this book on 4 hour Reserve at Belzberg.

The decision as to how many copies should be placed on Reserve is not made by the library, but rather by the instructor in the course. Therefore any decision to remove one copy from Reserves would need to come from that same instructor.

Due to the heavy use of Reserves material, books are constantly being moved on and off the shelves. As this area is open to the public, often the books are removed by patrons to be photocopied or browsed and then returned to the shelf. Sometimes this results in misshelving.

In addition, there are times when the online catalogue gives a status of “In Library” but in fact the book is either being used by a student at one of the photocopy machines in the Reserves area or is on a truck waiting to be re-shelved. In those cases the book will be returned to the shelf in a relatively short time however I realize it can be frustrating to someone trying to find an item.

Staff do try and keep the shelves in order by doing periodic shelf reading when the desk is not busy however during busy periods the shelves can temporarily get a little messy. We have begun to assign a student shelver to the area at mid-day in order to get material back on the shelf quicker. Hopefully this will help.

take care
Scott
–
Scott Mackenzie
Head Access Services
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2. Hi, I’m so pleased to hear that your experiences at the Ask Us desk have been so positive. Thank you for the kind words — I’ll pass them along to the team!