Q: Good morning:
I have two comments to make:
1. Reserve books constantly not in the right place. Its been more than four times when I go to get reserve books that they are not in the right order and sometimes even with the help of the library staff we were not able to find them, that brings me to the next point
2. the staff at the front counter and at the “Ask Us” counter located between the computer stations are extremely helpful and friendly, and I want to thank them all it makes my life as a student and everyday more enjoyable.
A: 1. Hi
Due to the heavy use of Reserves material, books are constantly being moved on and off the shelves. As this area is open to the public, often the books are removed by patrons to be photocopied or browsed and then returned to the shelf. Sometimes this results in misshelving.
In addition, there are times when the online catalogue gives a status of “In Library” but in fact the book is either being used by a student at one of the photocopy machines in the Reserves area or is on a truck waiting to be re-shelved. In those cases the book will be returned to the shelf in a relatively short time however I realize it can be frustrating to someone trying to find an item.
Staff do try and keep the shelves in order by doing periodic shelf reading when the desk is not busy however during busy periods the shelves can temporarily get a little messy. We have begun to assign a student shelver to the area at mid-day in order to get material back on the shelf quicker. Hopefully this will help.
Head Access Services
2. Hi, I’m so pleased to hear that your experiences at the Ask Us desk have been so positive. Thank you for the kind words — I’ll pass them along to the team!
Head, Reference Division