Q: Hi there,
I wanted to mention two things. I’m sending this message to both Bennett and Belzberg.
I have a class at the Downtown campus for the first time this semester so I’ve been using the Belzberg library a little bit. I needed some help with printing and photocopying and was made to feel very unwelcome and basically like I was bothering them. I was surprised because the folks who work the help desk at Bennett are always fantastic, friendly and helpful.
Secondly, why not post instructions near the printers on how to print on both sides of the paper? I know it doesn’t save us money, everybody knows that, but many of us would just like to be able to save paper anyway! When I print off lecture notes or journal articles and other stuff that doesn’t have to be handed in to be graded I don’t need to print only on one side. If there were instructions posted on how to do this, lots of environmentally-conscious people like me would probably do it. I already do it all the time now because I figured out how to but I didn’t for a long time because I didn’t know how. The notice you would put up could read something like:
“WANNA SAVE PAPER?” (in big letters) “We unfortunately can’t offer a discount for printing on both sides of the
sheet but if you’d like to reduce your environmental footprint anyway, and you don’t actually NEED to print on just one side of the paper, here’s how you print on both sides.” then just put the instructions for both mac and pc. EASY!
It would save paper and, theoretically, save the library money! It seems to me to be a win-win. It’s weird on such a supposedly environmentally conscious campus that this isn’t already happening.
Thanks very much for your feedback and your suggestions. I’m very sorry that your experience at Belzberg was unsatisfactory. It is our goal to assist students and make them feel welcome, and I regret that we did not succeed in your case. Please don’t hesitate to contact me directly at email@example.com if you wish to discuss this further.
Regarding your suggestion for signage, I am forwarding this to Todd Mundle, the Associate University Librarian at Bennett Library, since I believe it refers to the Bennett Library. Your suggestion that we promote duplex printing as a means of saving paper (rather than cost) is a good one and we will add an FAQ on how to do double-sided printing. However, signs may not be as effective near the printers since students need to specify duplex printing when they send their print job to the printer, not when they release their print job. Please don’t hesitate to contact Todd directly at firstname.lastname@example.org if you would like to discuss this further.
Head, Belzberg Library