Piping Up

I am writing this to heartily appreciate the services provided to me by the staff at the Inter Library Loans Division of the Bennett Library. Although I retired almost twelve years ago, I have continued to be active in research and have been consistently publishing. I often need sources beyond our library collection; sometimes the latest editions of the books we have, other times old books and journal articles in Sanskrit. UBC often has materials I need, but our staff at ILL Services have got me books from across the country, and even US or Europe. I could not do quality research without such help. I wish to sincerely thank the staff members of the ILL department. They deserve much appreciation and request their superiors to adequately recognize their good work. Since our requests are sent electronically, and I pick up the documents after office hours to avoid traffic and crowds, I rarely see them personally. But will see them soon and personally express my appreciation and gratitude. Most of the personnel I see while checking our are also courteous and helpful. Thanks to them, too.

A. Thanks very much for your kind words. I’ve passed this on to the staff in the department. It’s very nice for us to hear such positive feedback from a researcher.

Yours truly,
Gordon
—
Gordon Coleman
Assistant Head (Acting), Access Services
Document Delivery Services & Media Resource Centre

Q. Hi, I have a book due today. The book title is “Our Man In Tehran” by Robert Wright. I would like to renew it if possible. Is there a number I can call or a way I can do it online so I don’t have to drive all the way up to Burnaby Mountain to do it? I do not have access to my old SIS account so I can’t renew it that way. Thanks.

A. Hi

take care
scott
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Scott Mackenzie
Head, Access Services

Q. I can’t find six slips to send back books via Telebook. Is it possible to send me the forms so I can return books via post. thanks.

A. Of course you can have more forms, I’ve put them in the mail to you.

Gordon
—
Gordon Coleman
Assistant Head (Acting), Access Services
Document Delivery Services & Media Resource Centre

Q. I am an SFU alumnus, and hold an SFU identification card (which, as you know, serves as a library card). Nevertheless, I find that I am unable to make an interlibrary loan request, even when I offer to pay for the cost of processing it. I have been told that this is SFU library policy. This seems to me to be a rather mean-spirited way of doing things. Therefore, I respectfully ask that the library policy on this matter be changed so that people who hold an SFU card, of any type, are permitted to make an interlibrary loan request, upon payment of a fee if necessary.

A. The question of ILL privileges for alumni comes up from time to time. Per the policy page (http://www.lib.sfu.ca/my-library/services-for-you/alumni) the current situation is that alumni are not eligible for interlibrary loan service. There are several rationales for this including cost, staff workload, and administrative complexity. Thanks for your kind offer to pay for the loans — that does address one of the issues — but the library has decided that serving the needs of our current students and researchers needs to be the main priority for the limited time of the staff in the ILL unit. Also, most public libraries provide interlibrary loan service for their patrons at cost. Here is the information page from Burnaby Public Library on their ILL service: http://www.bpl.bc.ca/borrowing/interlibrary-loans For these reasons SFU Library does not provide ILL services to alumni.

Q. I am trying to download the fulltext pdf of my own paper, recently published in IEEE Transactions on Medical Imaging 2013;(32)5:849-61 Detection and analysis of irregular streaks in dermoscopic images of skin
lesions.

However, I am now asked to log in or sign in to obtain my free copy, even though I have accessed it through the SFU library website. I have never had to do this before —I often access this journal. Has something changed? What is the institutional log in and password, so I can access the journal article?

A. If the prompt for a login is from an SFU library-looking webpage, you can use your normal SFU computing ID and password, just as if you were off-campus.

Sandra.
—
Sandra Wong
Electronic Resources Librarian and Unit Head, Serials

>
> Author: American Psychiatric Association
Title: DSM 5
Publisher & where & when published:
Where you saw this item mentioned: the library already has this book but there is a 3/4 week wait to get it and I think there should be several copies given this.
Your affiliation: SFU Graduate Student

A. Thanks very much for your suggestion. We have placed an order for another print copy. Although we have the online access to the earlier versions of the DSM-V, you likely need the DSM-V for your graduate work.

Thanks very much.
Moninder Bubber
Psychology Liaison Librarian (Interim)

Author: Wickham, Carrie Rosefsky
Title: The Muslim Brotherhood: Evolution of an Islamist Movement
Publisher & where & when published: Princeton University Press, available 14 July 2013
Where you saw this item mentioned: Cited in literature as forthcoming
Your affiliation: SFU Graduate Student

A. Thank you for the suggested purchase. It has not been published as yet but I’ve placed it on order. Once the library has received and processed it, you will get an email notification and be able to borrow it.

Thanks again,
Moninder Bubber
Liaison Librarian
Sociology / Anthropology

Author: Katherine Marshall
Title: Global Institutions of Religion
Publisher & where & when published: Routledge, New York / London
Where you saw this item mentioned: Publisher’s Catalogue / Website

http://www.routledge.com/books/details/9780415780452/

Your affiliation: SFU Faculty

A. Thank you for your suggestion. A copy of the book “Global institutions of religion: ancient movers, modern shakers” by Katherine Marshall is now on order for Bennett Library.

Best,
Ivana
—
Ivana Niseteo, MA, MLIS
Liaison Librarian: French, French Cohort in Arts, Humanities and Linguistics

Author: Philo Janus
Title: Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 & Office 2010
Publisher & where & when published: McGraw-Hill
Where you saw this item mentioned:

http://www.amazon.ca/Building-Integrated-Business-Intelligence-Solutions/dp/0071716734

Your affiliation: SFU Staff

A1. Your book suggestion was forwarded to me because it falls in my subject area. I can certainly order you a copy. Quick question, first, though: I see that there are both paperback and online editions available. I almost always get the online editions when they are available as the single purchase can then better support all three campuses, as well as remote researchers.

Mark
—
Mark Bodnar
Business Librarian

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I have no problems with the online edition.

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A2. Great! I’ve just ordered a copy. There should be a record with a live link in the SFU Library catalogue within a week. Maybe check for it on Friday/Monday…?

Mark
—
Mark Bodnar
Business Librarian

Author: alagona, peter
Title: after the grizzly
Where you saw this item mentioned:

http://www.smithsonianmag.com/ideas-innovations/Why-the-Endangered-Species-Act-Is-Broken-and-How-to-Fix-It-207706581.html

Your affiliation: SFU Undergraduate Student

A: Thank you very much for suggesting “After the Grizzly” for inclusion in the SFU Library collection. This looks like an interesting title and may be of interest to a number of different researchers and disciplines. I’ve placed an order for this book and have made a note to hold it for you when it arrives. You’ll receive notification by email when it’s ready to pick up.

Sincerely,
Heather De Forest
—
Heather De Forest, MLIS, MA
Liaison Librarian, Geography and Resource & Environmental Management