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Piping Up

SFU Library Feedback

Suggestion for New Title Purchase: Shopping in Jail

September 18th, 2014

Q: Suggest a Title for Purchase
Title: Shopping in Jail: Ideas, Essays, and Stories for the Increasingly Real Twenty-First Century
Author: Douglas Coupland
Publisher & where & when published: Berlin: Sternberg Press, 2013
Where you saw this item mentioned: Amazon
Your affiliation: SFU Staff

A: Thank you for your recent purchase suggestion! A copy of Shopping in Jail: Ideas, Essays, and Stories for the Increasingly Real Twenty-First Century is now on order for the library. You will be notified by email when the book is available for pick up.

Best,
Rebecca Dowson

Suggestion for New Title Purchase: Urban Tumbleweed

September 18th, 2014

Q: Suggest a Title for Purchase
Title: Urban Tumbleweed: Notes from a Tanka Diary
Author: Harryette Mullen
Publisher & where & when published: Graywolf Press, 2013
Where you saw this item mentioned: Reading event
Your affiliation: SFU Graduate Student

A: Thanks for your recent purchase suggestion! A copy of Urban Tumbleweed: Notes from a Tanka Diary is now on order for the library. You will be notified by email when the book is available for pick up.

Best,
Rebecca Dowson

SFU Library’s overdue policies

September 18th, 2014

Q: would like to know why SFU Library’s overdue policies are so stringent in comparison to other universities in BC. At SFU, library borrowing privileges are suspended if the fine exceeds $5. At UBC, the limit is $50, and UVIC is $20. Canada’s largest academic library system, University of Toronto, has a $25 limit. UBC’s and U of T’s demand for library services far exceeds that of SFU, yet they have a more generous policy.

I am a graduate student in a humanities-related field, and thus, need to borrow many books. I had 21 books due midnight on Sep.12, but I missed the renewal deadline by 3 MINUTES (I have a screenshot to prove this). Now I have $21.00 in fines and can’t borrow anything. Food for Fines usually happens in late November, but I cannot wait that long and need to borrow books before then. SFU should consider changing its suspension policy and raise the fine limit to at least $20-25. This is the standard across institutions in BC and Canada.

I hope you will seriously consider this request. Thank you for your time and attention.

A: Scott Mackenzie, Head of Access Services, will get in touch with you about your specific circumstances. It has been some time since we established the $5 fine cut off limit and we will review the policy.

Thanks for the suggestion.

Best,
Elaine

Suggestion for New Title Purchase: Inside Immigration Law

September 18th, 2014

Q: Suggest a Title for Purchase
Title: Inside Immigration Law, Migration Management and Policy Application in
Germany
Author: Tobias G. Eule
Publisher & where & when published: Ashgate Publishing Limited, Aldershot
Where you saw this item mentioned: Recommended by a professor
Your affiliation: SFU Undergraduate Student

A: Thank you for your book suggestion. I’m pleased to inform you that I have ordered a copy of Inside Immigration Law: Migration Management and Policy Application in Germany by Tobias G. Eule for Bennett Library. You will receive an email notification when it is available to borrow.

All the best,
-Jenna

Jenna Walsh, BA, MLIS
Indigenous Initiatives Librarian & Liaison for Archaeology, First Nations Studies and Political Science
W.A.C. Bennett Library, Simon Fraser University

Suggestion for New Title Purchase: Executive Bulletin

September 18th, 2014

Q: Suggest a Title for PurchaseTitle: Executive Bulletin
Author: Global Institute of Forensic
Research Publisher & where & when published: Global Institute of Forensic Research, US, monthly
Where you saw this item mentioned: https://www.gifrinc.com/services/bulletin
Your affiliation: SFU Undergraduate Student

A: Thank you very much for getting back to me with this information. Given the relevance of the material I have recommended to both the Criminology and Psychology departments, I am wondering whether there is the potential for the cost to be split between departments? I have no doubt that the students and faculty in our world-class Forensic Psychology program would find this subscription highly useful.

Thanks again,
Marissa Bowsfield

Suggestion for New Title Purchase: Five Came Back

September 18th, 2014

Q: Suggest a Title for Purchase
Title: Five Came Back: A Story of Hollywood and the Second World War
Author: Mark Harris
Publisher & where & when published: Penguin Press, USA, 2014
Where you saw this item mentioned: http://www.nytimes.com/2014/03/03/books/mark-harriss-five-came-back-covers-auteurs-in-combat.html
Your affiliation: SFU Staff

A: Thanks for your suggestion which was forwarded to me as the Contemporary Arts librarian. I will order a copy of this book and put it on hold for you. You’ll get a notice when it’s ready to pick up.

As this is a popular, rather than a scholarly, work, I hesitated about adding it to the SFU Library collection. However, it’s been widely and well reviewed and the cost is not too high. I see that you’re a film maker yourself and have written about battle in film. I hope this book is useful for your future pursuits.
Best wishes,
Sylvia

Sylvia Roberts
Contemporary Arts Librarian

Lynda.com 403 Forbidden error

September 18th, 2014

Q: The Lynda.com resource gives myself and a friend of mine a 403 Forbidden error when clicking the “Connect” button.
Is there an issue on our side, or is something wrong with the link?
Thank you

A: Clear your browser’s cache and cookies and let me know if you continue to see the same message?

Also, were you connected to SFU-Secure wireless at the time? We made a few changes yesterday that was supposed to fix people’s access when they were connected on campus through SFU Secure wireless, but if that has not solved the issue, please let us know so we can continue to investigate.
Thanks for taking the time to let us know. Sandra.

How do I replace a lost book?

September 18th, 2014

Q: How do I replace a lost book?

A: If you lose a SFU book you do have the option to find a replacement copy and give it to the library to replace the lost book. Please note the replacement copy must be in good condition and be the same edition as the lost book. You will be charged an additional $20 processing fee to cover the cost of cataloguing and labeling the book so it can be added to the library collection.

Before doing any of this however it is advisable to contact the Loans department (libcirc@sfu.ca) and let them know that you have lost a book. You should let them know which book it is so that they can mark it as lost in the catalogue and stop any additional overdue fines being added to your library record. Also they will let you know what the cost would be for the library to replace the book. Sometimes it is cheaper to pay this replacement cost than trying to find a replacement copy.

If you have any other questions feel free to contact us

scott

Library Tutorials Login Error

September 18th, 2014

Q: Hi, for some reason, though I am registered for SA 100W, I am not being allowed open the link to the library tutorials. Can you please clarify or fix?
Thanks!

A: Hello,
I will need a bit more information before I can help you. There are many tutorials on the library website.
Which tutorials in particular are causing a problem, can you send links to the pages or tutorials?
When you say you are ‘not allowed’ to open them, are you getting an error message? What is the text of the message?

Thank you,
Janice

___________________________________________
Janice Banser, E-resources Access & Systems Librarian
W.A.C. Bennett Library, Simon Fraser University

Suggestion for New Title Purchase: Yearbook of Muslims in Europe, Volume 5

September 18th, 2014

Q: Suggest a Title for Purchase
Title: Yearbook of Muslims in Europe, Volume 5
Author: Jørgen Nielsen, Samim Akgönül, Ahmet Alibašić, Egdunas Racius
Publisher & where & when published: Brill Academic Publishers, The Netherlands, 2013
Where you saw this item mentioned: http://www.amazon.ca/Yearbook-Muslims-Europe-Jorgen-Nielsen/dp/9004254560 – This is a major reference book for scholars.
Your affiliation: SFU Graduate Student

A: Thank you for your book suggestion. I’m pleased to inform you that I have ordered a copy of Yearbook of Muslims in Europe, Volume 5. You will receive an email notification when it is available to borrow.

All the best,
-Jenna

Jenna Walsh, BA, MLIS
Indigenous Initiatives Librarian & Liaison for Archaeology, First Nations Studies and Political Science
W.A.C. Bennett Library, Simon Fraser University