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Piping Up

SFU Library Feedback

Archive for December, 2011

« Previous Entries

Returning Telebook Items

Sunday, December 18th, 2011

Q. Hi! I ordered telebooks, and it was great. They came to my house in no time! Thanks so much. Now, I would like to return them. I’ll be on campus in Surrey today, and was hoping I could simply return them in person. Is that ok? Thanks for your time!

A. Yes, you can return your Telebook books to the Surrey campus library. Thank you very much for your kind words about the Telebook Service and I will pass them along to the Telebook staff person.

Best regards,
Don Taylor
—
Donald Taylor
Assistant Head, Access Services and IR Coordinator

Posted in Interlibrary loan/Document delivery | No Comments »

Loud Noise from Fifth Floor Offices

Sunday, December 18th, 2011

Q. people in offices on 5th floor are being rude. There being loud.

A. Thank you for your feedback.

I agree that it’s not an ideal situation, having staff offices right next to areas where students are trying to study quietly. We used to have signs posted which explained that carrels next to librarians’ offices can be noisy as librarians conduct their work, however it turns out that these have disappeared over time. We are going to have new signs put up, and in the meantime perhaps I can suggest trying out other spaces in the building, such as the recently renovated 6th Floor Study Area (west end), or Room 5102 which is designated Silent Study.

If you have any further comments or questions, please don’t hesitate to contact me.

Janis McKenzie
Head, Information and Instruction
janis@sfu.ca

Posted in Kudos & kvetches | No Comments »

Noise from the Fifth Floor Office

Sunday, December 18th, 2011

Q. I’d like to make a complaint. The library staff in the office on the 5th floor are being really loud. It’s making it hard to study!

A. Thank you for your feedback.

I agree that it’s not an ideal situation, having staff offices right next to areas where students are trying to study quietly. We used to have signs posted which explained that carrels next to librarians’ offices can be noisy as librarians conduct their work, however it turns out that these have disappeared over time. We are going to have new signs put up, and in the meantime perhaps I can suggest trying out other spaces in the building, such as the recently renovated 6th Floor Study Area (west end), or Room 5102 which is designated Silent Study.

If you have any further comments or questions, please don’t hesitate to contact me.

Janis McKenzie
Head, Information and Instruction
janis@sfu.ca

Posted in Kudos & kvetches | No Comments »

Noisy Students on 1st Floor

Sunday, December 18th, 2011

Q. 3 students making a lot of noise on 1st floor. Help!

A. Sorry we didn’t get back to you sooner on this but this feedback is not checked hourly so time sensitive issues such as yours don’t get resolved right away.

If this happens again you have a couple of options that might work better: Ask the students to be quiet; or if you are not comfortable with that come to the 3rd floor (AskUs desk or Check Out Counter) and ask a staff member to speak with the students; or step away from the area and call the AskUs desk (778-782-5735) or Check Out counter (778-782-4345) and ask a staff member to come down to speak with them; or if this occurs between Monday-Friday, 9am-4:30 pm and Saturday-Sunday, 10am-5pm you could txt us at 604-728-5898.

Best regards,

Todd M. Mundle
Associate University Librarian

Posted in Kudos & kvetches | No Comments »

Students Talking Loudly

Sunday, December 18th, 2011

Q. hi, I’m studying in the graduate area on the 1st floor and a few students are talking loudly. It’s disturbing us.

A. Sorry we didn’t get back to you sooner on this but this feedback is not checked hourly so time sensitive issues such as yours don’t get resolved right away.

If this happens again you have a couple of options that might work better: Ask the students to be quiet; or if you are not comfortable with that come to the 3rd floor (AskUs desk or Check Out Counter) and ask a staff member to speak with the students; or step away from the area and call the AskUs desk (778-782-5735) or Check Out counter (778-782-4345) and ask a staff member to come down to speak with them; or if this occurs between Monday-Friday, 9am-4:30 pm and Saturday-Sunday, 10am-5pm you could txt us at 604-728-5898.

Best regards,

Todd M. Mundle
Associate University Librarian

Posted in Kudos & kvetches | No Comments »

Hoovers Database Subscription

Sunday, December 18th, 2011

Q. Would it be possible for SFU to subscribe to Hoovers? Its an excellent business database that many of the other post secondary institutions subscribe to– it would be extremely helpful for my many research papers!

A. Thanks for the suggestion, Emily. Although we don’t currently subscribe to Hoover’s directly through the publisher, SFU researchers do have access to the in-depth Hoover’s reports via our LexisNexis subscription. We’ve set up a direct link to that part of LexisNexis to make things simpler: http://cufts2.lib.sfu.ca/CRDB/BVAS/resource/5731

We also have many other resources that provide profiles and financials that are either similar to Hoover’s or much more detailed. For instance, Datamonitor360 [http://cufts2.lib.sfu.ca/CRDB/BVAS/resource/11401] is great for company and industry reports and we provide several major financial data sources ranging from Bloomberg to ThomsonOne: http://cufts2.lib.sfu.ca/CRDB/BVAS/browse/facets/subject/635

I’d be happy to chat with you about other resources that might fit your needs.

Regards,
Mark
—
Mark Bodnar
Business Librarian

Posted in Collections | No Comments »

Noise from 5th Floor Offices

Sunday, December 18th, 2011

Q. The staff in the 5th floor library offices are loud when they talk on the phone.

A. Thank you for your feedback.

I agree that it’s not an ideal situation, having staff offices right next to areas where students are trying to study quietly. We used to have signs posted which explained that carrels next to librarians’ offices can be noisy as librarians conduct their work, however it turns out that these have disappeared over time. We are going to have new signs put up, and in the meantime perhaps I can suggest trying out other spaces in the building, such as the recently renovated 6th Floor Study Area (west end), or Room 5102 which is designated Silent Study.

If you have any further comments or questions, please don’t hesitate to contact me.

Janis McKenzie
Head, Information and Instruction
janis@sfu.ca

Posted in Kudos & kvetches | No Comments »

Suggestion for New Title Purchase: Casualties of Credit : the English Financial Revolution, 1620-1720

Wednesday, December 14th, 2011

Author: Wennerlind, Carl
Title: Casualties of Credit
Publisher & where & when published: Harvard University Press, Cambridge, Mass, 2011
Where you saw this item mentioned: Internet
Acquire for which library?: Bennett (Burnaby Mountain)

A.
Thank you for your suggestion. The book you requested Casualties of Credit : the English Financial Revolution, 1620-1720 is now on order for Bennett Library. You will receive an email once the book becomes available for pick up.
Best,
Ivana Niseteo, MA, MLIS
Collections Librarian
Liaison Librarian for Linguistics, French, Humanities, French Cohort in Arts
Bennett Library, Simon Fraser University

Posted in New books | No Comments »

Suggestion for New Title Purchase: The Forces & the Faces

Wednesday, December 14th, 2011

The book “The Forces & the Faces”, has recently been published. Desmond Morton,
Canadian military historian at McGill University, wrote the foreword.

Another military book, Waskesiu: Canada’s First Frigate, second edition, is also listed at http://www.duffpublishing.ca/index-en.htm .

I hope that you will give consideration to adding one or both books to your collection.

A:
Thank you for bringing this to our attention. I have forwarded it to our History liaison librarian for consideration.
Todd Mundle
Associate University Librarian
Collections and Scholarly Communications

Posted in New books | No Comments »

Suggestion for New Title Purchase: Prevention of Fetal Alcohol Spectrum Disorder FASD: Who is Responsible?

Wednesday, December 14th, 2011

Author: Clarren, Sterling
Title: Prevention of Fetal Alcohol Spectrum Disorder FASD: Who is responsible?
Publisher & where & when published: Wiley: 2011
Where you saw this item mentioned: Critical Public Health (journal)
Acquire for which library?: Belzberg (SFU Vancouver)

A.
I have ordered a copy of the electronic version of the title you requested Prevention of Fetal Alcohol Spectrum Disorder FASD: Who is Responsible?. You will receive an email from the Library when the title becomes available in the library catalogue.
Best regards,
Ivana Niseteo, MA, MLIS
Collections Librarian
Liaison Librarian for Linguistics, French, Humanities, French Cohort in Arts
Bennett Library, Simon Fraser University

Posted in New books | No Comments »

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