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Piping Up

SFU Library Feedback

Archive for October, 2011

Suggestion for New Title Purchase: 1Q84

Tuesday, October 11th, 2011

Author: Haruki Murakami
Title: 1Q84
Publisher & where & when published: October 25th 2011
Where you saw this item mentioned: lots of places
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Undergraduate Student

A. We actively collect Murakami’s works (there are 27 in our catalogue), and we’ll be certain to order a copy of 1Q84 as soon as it becomes available.

As of today, the English edition is still listed as “not yet published.” Thanks for helping us keep our collection current.

Gwen Bird
Associate University Librarian, Collections

Loud People in the Silent Study Room

Tuesday, October 11th, 2011

Q. two guys are talk so so loud on the study room, 5th floor, and i’m staring right at them. why would they ever make a room like this!

A. Thanks for your feedback. As I’ve stated in earlier messages, we are still in the process of completing the Silent Study Room on the 5th floor. We are hopeful that with appropriate signage and other measures to reduce the urge to talk, this space will return to the silent area it was before the renovation.

Best regards,
Todd M. Mundle
Associate University Librarian

Garbage and Study Spaces

Tuesday, October 11th, 2011

Q. To Whom It May Concern:

I have very serious concerns about how the library is run. I am a visiting scholar. On each of my visits to the library I have noticed garbage in the elevators and litter strewn about desks and study areas. On a recent visit I noticed half-empty pizza boxes in the elevator. My impression is that you do not care about scholarship. In one response to a student concerned about the lack of proper “silent” study space Todd M. Mundle writes: “We do take learning very seriously” (“Quiet Study Areas,” Oct. 3/11). No, you clearly do not take learning seriously: there is garbage in your library and your lack of empathy towards books and learning encourages students to do whatever they please. I think you ought to be ashamed of yourself.

A. Thank you for your observations and feedback. The cleaning of the Bennett Library is controlled outside of the management of the library. The greatest influence on improving the conditions is to pass along feedbacks such as these to those who administer the cleaning contract. The current contract will be concluded in the not too distant future and the request for proposal process for the new contract has begun. Your comments will be sent along.

I’m unclear on how you came to the conclusion that our “lack of empathy towards books and learning” as encouragement for “students to do whatever they please”. We continue to build a book collection, both analog and digital, with teaching, learning and research as the main focus. Spaces within the library are also designated to accommodate a range of learning activities where students work either independently or within groups. These two actions suggest to me a greater empathy than you give the library credit.

Yes students will continue to generate food garbage in the library and yes some of them won’t make the effort to get that garbage to the bins but given that 1.5 million people come through our turnstiles annually, most of them do make the effort. And the cleaning that does take place daily within the building is done by very dedicated staff who are working within their abilities and the budgets devoted to such activities.

Best regards,
Todd M. Mundle
Associate University Librarian

New title suggestion: That Used to Be Us…

Tuesday, October 11th, 2011

Author: Thomas L. Friedman
Title: That Used to Be Us: How America Fell Behind in the World It Invented and How We Can Come Back
Publisher & where & when published: Farrar, Straus and Giroux (September 5, 2011)
Where you saw this item mentioned: Daily Show
Acquire for which library?: Bennett (Burnaby Mountain)

A.
Thanks for the suggestion! A copy of That Used to Be Us: How America Fell Behind in the World It Invented
and How We Can Come Back is now on order for Bennett Library. You will receive an email when the book is available in the library.
Cheers,
Rebecca Dowson
Liaison Librarian for English and History

Suggestion for New Title Purchase: The Missing Martyrs: Why There Are So Few Muslim Terrorists

Sunday, October 9th, 2011

Author: Charles Kurzman
Title: The Missing Martyrs: Why There Are So Few Muslim Terrorists
Where you saw this item mentioned: http://www.amazon.com/Missing-Martyrs-There-Muslim-Terrorists/dp/0199766878
Acquire for which library?: Belzberg (SFU Vancouver)
Your affiliation: SFU Faculty

A. Thank you for your request. I have ordered a copy of The Missing Martyrs: Why There Are So Few Muslim Terrorists on demand for you. This means the title will be held for you once processed and you will be notified via email when it is ready to be picked up.

Regards,
Megan Crouch

Megan L. Crouch
Health Sciences Librarian
Collections Librarian

Suggestion for New Title Purchase: The black banners : 9/11 and the war against al-Qaeda

Tuesday, October 4th, 2011

Author: Ali H. Soufan with Daniel Freedman.
Title: The black banners : 9/11 and the war against al-Qaeda
Publisher & where & when published: W. W. Norton,
Where you saw this item mentioned: Passionate Eye
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Undergraduate Student

A. Thank you for your request. Unfortunately the requested title falls outside of the collecting scope of the SFU Library. I would like to direct you to your local public library for this title.

There are several copies available through the Vancouver Public Library:

http://vpl.bibliocommons.com/item/show/2732359038_black_banners_the_inside_story_of_911_and_the_war_against_al-qaeda

If you have any questions, please don’t hesitate to contact me.

Regards,
Jennifer

Jennifer Bancroft
Liaison Librarian: Economics and Political Science

Silent Study Room not Silent

Tuesday, October 4th, 2011

Q. Hi, People are talking in the 5th floor room for silent study. its hard to study.

A. Thanks for bringing this to our attention. The room is not quite finished including the signage that will indicate more strongly that it is a silent study area, which means no talking.

Todd

Todd M. Mundle
Associate University Librarian

Quiet Study Areas

Monday, October 3rd, 2011

Q. Dear SFU Burnaby Library,

Why are there no quiet areas to study in the library? Everywhere one goes, all one hears is chatter.

Why did you convert the 5th floor quiet study area into a group study area? I know it’s “supposed” to be for silent studying, but who ever designed that room should realize that now it’s easier to talk to people, beside you and in front of you. Just take a look sometime, and you’ll see people chatting in there-You’ve made it easy.

Why would the library spend money taking away what was a very good space for studying silently? Before there were study carrolls, now there is just a conference room, albeit what looks like a nice looking one. That room has now become another group study area, like the so many others you have in thelibrary. It’s horrible!

The library should be silent in some areas. I find it very difficult to learn. I am a SFU scholarship student and am now seriously considering switching universities, because there isn’t anywhere I can go to quietly, silently learn at SFU Burnaby.

I take learning very seriously. I just hoped that the SFU did, too.

Sincerely,
Soon-to-be former SFU student.

A. Thanks for your feedback. I can’t say that I’ve had the same experience that “everywhere one goes, all one hears is chatter.” At various times of the day in my travels through the Bennett Library I’ve experienced quiet areas on floors 1, 4, 5, 6 and 7. I’ve no doubt that some talk does occur in these areas but it’s just not been my experience.

The room which you describe is the only “silent” study area in the Bennett Library and it certainly was not our intent to make it a group study area. The area previous was dark and dingy and grossly underutilized. As the signage states, it is currently still being renovated but when completed it will be signed to best assure that no talking under any circumstances is to take place there. I’ve just gone by the room again (4 pm on a Thursday) and the 5 people in the room are not talking.

It is unfortunate that you are considering switching universities based on the circumstances here. I do hope that you reconsider. I can tell you that from conversations with colleagues from other academic libraries here in the lower mainland, noise levels is an issue at all of them.

We do take learning very seriously but unfortunately we cannot police noise levels in all areas of the library. Short of bringing the carrels back to the silent study room, I’d be happy to discuss other options with you as to how we can improve the room so that it has the best shot at being what it is intended to be. Please feel free to contact me about this.

Best regards,
Todd M. Mundle
Associate University Librarian

Library Skills Workshop – kudos

Monday, October 3rd, 2011

Greatly appreciated your Library Skills workshop for helping students find research material.

A. Thank you for your feedback. It’s great to hear! I’ve passed along your kind words to the instructor, adn we look forward to seeing you again at the Library.

Best regards,
Janis McKenzie
Head, Reference Division

Suggestion for New Title Purchase: Physics of Continuous Matter

Monday, October 3rd, 2011

Author: B. Lautrup
Title: Physics of Continuous Matter
Publisher & where & when published: order info http://www.crcpress.com/product/isbn/9781420077001
Where you saw this item mentioned: Mathematica and http://www.nbi.dk/~lautrup/continuum/index.html
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Undergraduate Student

A. Thank you for your request.

Unfortunately, this title falls outside of the SFU Library’s Collection Development policy. Other than textbooks specifically requested for course reserve by professors, the Library does not typically collect undergraduate textbooks.

We do have an earlier edition in our collection, both in print (http://troy.lib.sfu.ca/record=b5510322~S1a) and as an ebook (http://troy.lib.sfu.ca/record=b5510322~S1a ).

Please let me know if I can be of further assistance.

Regards,
Megan

Megan L. Crouch
Health Sciences Librarian
Collections Librarian