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Piping Up

SFU Library Feedback

Archive for July, 2011

Broken Microfilm Machines Fixed Quickly

Monday, July 25th, 2011

I recently commented on the broken microfilm machines – I just wanted to send a thank-you for getting to them so quickly!

Great Service from Interlibrary Loans

Monday, July 25th, 2011

Q. To Whom it May Concern,
I am sending this comment to inform you that I appreciate the wonderful service I receive every time I have had to requests something through interlibrary loans. I have been a student at SFU since 2002 and now that I am currently doing my Doctoral Degree, I cannot stress how much Sonny in particular has gone out of his way to accommodate my needs. I sincerely hope something can be done to let him know his services and friendliness are well appreciated.

A. Thank you very much for your kind words about interlibrary loans, and Sonny in particular. I passed on your comments to Sonny. The ILL staff always strive to do their best for our patrons, and your words of encouragement and appreciation for their work enlivened their day. Thanks again for your appreciation and I hope that we are able to continue to provide you with the same level of service you’ve come to expect from the staff in Interlibrary Loans.

Best regards,
Don Taylor

Donald Taylor
Assistant Head, Access Services

Suggestion for new title purchase: The Smashing Book 2

Tuesday, July 19th, 2011

Author: Smashing Media
Title: Smashing Book 2, The
Publisher & where & when published: Smashing Media GmbH, January 2011
Where you saw this item mentioned: https://shop.smashingmagazine.com/smashing-book-2-intl.html
Acquire for which library?: Fraser (SFU Surrey)

Thanks very much for taking the time to recommend The Smashing Book 2. I have ordered it for the Fraser Library’s collection and asked that it be held for you when it arrives.

Kind regards,
Nicole Gjertsen
Liaison Librarian SIAT, Criminology (Surrey)
Assistant Head, Fraser Library
Simon Fraser University Surrey

Microfilm Machines Malfunctioning

Tuesday, July 19th, 2011

Q. Both of the microfilm machines that are attached to computers are broken. The one on the left can’t use fast-forward or rewind very well (the middle gray buttons don’t work at all and I told a librarian about this months ago), and the one on the right now is stuck rewinding constantly.

A. My apology for your inconvenience. I have asked my staff to investigate and rectify any outstanding problems with this equipment asap.

Manager, Library Building & Equipment

Alumni Access to the Library

Tuesday, July 19th, 2011

Q. The alumni access to the library services and materials is very limited – just books. I understand that the reserve materials are for students and faculty only, but what about media resources and online resources? Can the library look at widening the access to materials for alumni? For example, allowing alumni to borrow media materials that are only “in library”, so no holds can be placed on materials that are checked out. Is there a library card that I can purchase that grants access to media items and online materials?

A. Hi

Yes unfortunately there a number of restrictions on alumni use of library resources, in particular the two you have mentioned remote access to databases and the borrowing of media material.

The restriction re remote access to most databases is due to the vendor licensing models which only allow access to current students and faculty. It is my understanding that including alumni would make these databases prohibitively expensive.

The restrictions on borrowing material from the Media Collection is due to the fact that the primary function of these resources is to support classroom teaching and therefore its usage is also restricted to current students and faculty.

Purchasing an external borrowing card would not help with either of these resources as external borrowers face the same restrictions as alumni.

On a more positive note – all databases can be accessed from within the library by any member of the public so you can come to any of the three SFU libraries and access this material.

Also the restrictions on borrowing Media material are currently under review with the possibility that borrowing by alumni will be allowed in the near future.

take care

Scott Mackenzie
Library Loans

Broken Link in Database Record

Thursday, July 14th, 2011

Q. Just a heads up, when I try to access the conference board of Canada via the SFU library I recieve this error message:

403 – Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.

I don’t even get an opportunity to log in.

A. Thank you for reporting the broken link.

I have updated the access URL for the Conference Board of Canada record: http://cufts2.lib.sfu.ca/CRDB/BVAS/resource/5815

It now goes to a login page where you can create a “free e-library account.” Unfortunately, SFU Library does not have a subscription to this resource so your access may still be limited.

I’ve copied our librarian responsible for Public Policy (Andrea Cameron) who can provide more information or provide you with further assistance in obtaining a report or document from the Conference Board of Canada.

Thank you very much for letting us know about the broken link.

Sandra Wong, Electronic Resources Librarian.

Patron Service at Belzberg Library

Tuesday, July 5th, 2011

Q. I am shocked by the rude behavior and smug attitude of some employees of the Belzberg Vancouver library. Evidently, there is a great lack of customer service and general friendliness within this campus library. I would never recommend this library to other students or the public as I have been treated as if I were an irritating child. I do not write this feedback after one visit, but after multiple visits over the past three semesters. The Fraser Surrey Library has an excellent staff with warm, welcoming hearts in which the Belzberg library should take after.

A. I’m very sorry to hear of your experience at Belzberg Library and invite you to contact me personally at email marotz@sfu.ca or 778-782-5054 so I can better respond to your concerns.

Best regards,
Karen Marotz
Head, Belzberg Library

Samuel and Frances Belzberg Library
Simon Fraser University

Suggestion for New Title Purchase: Voices of Islam

Tuesday, July 5th, 2011

Author: Cornell, Vincent (editor)
Title: Voices of islam (5 vols)
Publisher & where & when published: Praeger (USA): http://www.abc-clio.com/product.aspx?id=57655
Where you saw this item mentioned: Research
Acquire for which library?: Belzberg (SFU Vancouver)

Thank you for your suggestion. A copy of the electronic version of Voices of Islam has been ordered.

Mike McIntosh
Belzberg Library

Suggestion for New Title Purchase: No Exit: North Korea…

Tuesday, July 5th, 2011

Author: jonathan d. pollack
Title: no exit: north korea, nuclear weapons, and international security
Publisher & where & when published: routledge, london, 2011 ISBN 978-0-415-6708-8
Where you saw this item mentioned: friend
Acquire for which library?: Bennett (Burnaby Mountain)

Thank you for the suggestion.
I’m pleased to order this title and have put it on hold for you. If the email notification arrives while you’re out of town, you can ignore it. After 5 days on the hold shelf, this book will be placed in the Bennett Library stacks for you to use at your convenience.

Sylvia Roberts, MLIS
Liaison Librarian for Communication and Contemporary Arts, Simon Fraser University

Suggestion for New Title Purchase: Muslim Modernities: Expressions of the Civil Imagination

Monday, July 4th, 2011

Author: Sajoo, Amyn B. (ed)
Title: Muslim Modernities: Expressions of the Civil Imagination
Publisher & where & when published: London: I.B. Tauris, 2008
Acquire for which library?: Belzberg (SFU Vancouver)
Your affiliation: SFU Faculty

A. Thank you for your suggestion. I am pleased to let you know we have a copy located at the Bennet library that you may request be sent to the Belzberg library. To do this click on the Request Item tab at the top of the catalogue record:


Please let me know if you have any questions.

Best regards,

Leslie Rimmer
Collections Librarian
Liaison Librarian for Biological Sciences