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Piping Up

SFU Library Feedback

Archive for December, 2010

Suggestion for New Title Purchase: Les Super Memes (Super-Grannies)

Thursday, December 16th, 2010

Author: Magnus Isacsson (IProduction: Island Filmworks)
Title: Les Super Memes (Super-Grannies)
Publisher & where & when published: Distributer: Video Femmes (info@videofemmes.org)
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Undergraduate Student

A. Hi,

I am pleased to let you know we have ordered this item for you. You will receive an e-mail when it is available.

Best regards,
Leslie

Leslie Rimmer
Collections Librarian
Liaison Librarian for Biological Sciences

Suggestion for New Title Purchase: The Gods Must Be Crazy 1 + 2 (films)

Thursday, December 16th, 2010

Author: Jamie Uys (director)
Title: The Gods Must Be Crazy 1 + 2 (films)
Publisher & where & when published: 1980
Where you saw this item mentioned: Classic film that covers areas such as political science, international relations, history, etc
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Undergraduate Student

A. Thank you for your suggestion. I am pleased to let you know our Surrey campus has a copy of this video http://troy.lib.sfu.ca/record=b5556428~S1a in their collection. You may request this be sent to the Bennett Library where it will be placed on hold for you.You will receive notification when it is available.

Please let me know if you require assistance in requesting this item.

Best regards,
Leslie

Leslie Rimmer
Collections Librarian
Liaison Librarian for Biological Sciences

Suggestion for New Title Purchase: SEISMIC METHODS AND APPLICATIONS

Thursday, December 16th, 2010

Author: Andreas Stark
Title: SEISMIC METHODS AND APPLICATIONS: A GUIDE FOR THE DETECTION OF GEOLOGIC STRUCTURES, EARTHQUAKE ZONES AND HAZARDS, RESOURCE EXPLO
Publisher & where & when published: BrownWalker Press & Boca Raton, Florida-USA in 2008
Where you saw this item mentioned: Google books
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Graduate Student

Q. Good morning,

Thank you for your book request. I have ordered a copy and you will receive an email when it arrives.

Regards,
Jenna

Jenna Thomson B.Sc., M.L.I.S.
Liaison Librarian for Chemistry, Earth Science, Mathematics, & Physics

Suggestion for New Title Purchase: Processes of Change in Brain and Cognitive Development Attention and Performance XXI

Thursday, December 16th, 2010

Author: Edited by Yuko Munakata and Mark Johnson
Title: Processes of Change in Brain and Cognitive Development Attention and Performance XXI
Publisher & where & when published: OUP USA 2006
Where you saw this item mentioned:

http://www.oup.com/us/catalog/general/subject/Psychology/CognitivePsychology/~~/dmlldz11c2EmY2k9OTc4MDE5ODU2ODc0Mg==?view=usa&sf

Acquire for which library?: Fraser (SFU Surrey)
Your affiliation: SFU Graduate Student

A. Hi,
This book has been ordered and you will be emailed when we receive it.

Natalie Gick
Campus Librarian
Fraser Valley Real Estate Board Academic Library

Book Checkout and Renewal Limits

Thursday, December 16th, 2010

Q. How long can I check out a book, how many times can I renew a book?

A. Hi

Regular stack books are either 3 week or semester loan. Most of the new books are 3 week loan as are older books that circulate frequently. Books on Reserve have hourly or daily loan periods (from 2hrs to one week) which is clearly displayed inside the front cover of the book and in the online catalogue.

All books can be renewed 3 times online or by phone and after that must be renewed in person with the book in hand. In person renewals can be done an unlimited number of times so long as no one else places a hold on the item.

take care
scott
library loans

Is Bennett Library a Public Library?

Thursday, December 16th, 2010

Q. Is Bennett library public? anyone can go and study? I don’t want to borrow any book I just want to study.

A. Thank you for your feedback.

SFU is a publicly funded university, so it’s libraries doors are open to the public. Anyone can come in and study at any of the three branches. Have a look at this web page which lists the services available:

http://www.lib.sfu.ca/my-library/services-for-you/external

Best regards,

Todd M. Mundle
Associate University Librarian

Silent Study Room – Surrey Library

Thursday, December 16th, 2010

Q. I love the Surrey campus silent study room. The big window and bright walls make it a welcoming environment, rather than depressing hell hole of stress, and the carrels are big enough to spread out everything I need. However, I find that a lot of people using it don’t seem to know the meaning of the word “silent.” This may be due to there being only this room and a group study area in this library, and no middle ground “quiet study area” where a little bit of quiet conversation is okay. I understand the layout of this library doesn’t really lend itself to sectioning off a quiet study area, but would it be possible to have signs posted in the carrels of the silent study room, reminding people that it is, in fact, a SILENT study area, and what that means? (No talking, no phone calls, etc.) Some of us using the
silent study room need actual silence to work, not just mostly quiet.

A. Thank you for your suggestion and I’m very pleased you find our Silent Study room a welcoming place! And I am sorry to hear it is not completely silent. I’m afraid I don’t think additional signs will make any difference to people talking. I do try to monitor usage and will ask people to be silent or move, however whenever I check, the room is usually being used appropriately.

I have been monitoring more closely since your message and will continue to do so. You can also ask for assistance at the Loans or Reference Desk and we will ask people talking to either stop or relocate to another area of the Library.

We also have noise-cancelling headphones available from the Loans Desk, if that would help.

The large open space at the north end of the Library is designated Quiet, and that would be the appropriate place for people to have quiet conversations about assignments.

Regards,
Natalie

Natalie Gick
Campus Librarian
Fraser Valley Real Estate Board Academic Library

Date Format on Date Due Slips

Thursday, December 16th, 2010

Hello,

This is a small quirk, and perhaps it’s too difficult to change, but I think the following could be clearer:

Bennett Library DUE: 10-12-05

I read the first two numbers and though, oh ok I have until December 10th to return my book. Then today (the 10th) I noticed it was already overdue… My “fault” for not having read all three numbers and thus realizing that it’s actually 2010-December-05
But, on your end, it would be helpful if this could be clarified. It could be clarified in a number of ways.

Anyway, just a suggestion to keep our system running smoothly (I would have returned it on the 5th if that’s when I thought it was due)

Thank you.

A. Hi,

Yes if you are not used to the format the dates can be confusing the first time. If that resulted in your returning a book late you do have the option to appeal the assessed fine. The online appeal form is at the URL below

http://www.lib.sfu.ca/about/policies/appeals-form

Unfortunately we do not have a lot of control over the format of the dates as these are set by the vendor. I will though pass your comments on to our Systems department. We do put a note explaining the format (yy-mm-dd) at the bottom of the due slip however I agree that a more recognizable date would be easier to read.

Scott Mackenzie
Head Access Services

Readable Book Covers

Thursday, December 16th, 2010

Q. Hello SFU Library! I’m wondering why readable covers aren’t available to view on books that are accessed online. I’m writing a paper and was wanting to quickly read some parody text that’s on the cover of Drew Hayden Taylor’s “Me Sexy,” but the cover can’t be viewed. Just a bit of feedback I guess–I’ll write around what I was hoping to see, but please know that it does make a difference.

A. Hello,

Unfortunately, the publisher has probably not licensed the cover image for digital reproduction for the ebrary ebook platform.

I checked Amazon, and they have a readable copy of the cover image that you can use instead via their “Look Inside” feature.

http://www.amazon.com/Me-Sexy-Drew-Taylor/dp/1553652762

I hope this helps. Thanks. Sandra.
Electronic Resources Librarian.

Quiet Areas

Thursday, December 16th, 2010

Q. PLEASE, PLEASE do a better job of keeping quiet areas quiet. How about BIG signs at the main entrances to these areas. Also, how about some actual patrolling and enforcement?

A. Thank for your feedback. Signs may work in certain areas (lounges and defined spaces) and we will give that some thought to that. But the other quiet areas such as the perimeters of the 4, 5, and 6th floors are more problematic. Patrols by student Campus Patrol was lost a few years back when the Library had its budget cut. Given the current budget climate, it’s doubtful that they will return. If you are experiencing excessive noise in a quiet area, please feel free to approach staff at one of the help counters on the 3rd and ask them to deal with the matter.

Thanks.
Todd M. Mundle
Associate University Librarian