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Piping Up

SFU Library Feedback

Archive for July, 2010

Suggestion for New Book Purchase: The Tricking of Freya

Thursday, July 29th, 2010

Author: Sunley, Christina
Title: The Tricking of Freya
Publisher & where & when published: New York: St. Martin’s Press, 2009
Where you saw this item mentioned: Amazon.com
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Staff

A. Thank you for your recent purchase recommendation! I have ordered a copy of The Tricking of Freya by Christina Sunley for the Bennett Library. You will be notified by e-mail when the book is ready to be picked up.

Cheers,
Rebecca

Rebecca Dowson
Liaison Librarian: English and History

Suggestion for New Book Purchase: Reality Check: The Irreverent Guide to Outsmarting, Outmanaging, and Outmarketing Your Competition

Thursday, July 29th, 2010

Author: Guy Kawasaki
Title: Reality Check: The Irreverent Guide to Outsmarting, Outmanaging, and
Outmarketing Your Competition
Publisher & where & when published: Amazon (books from this author are already in surrey lib, reasonable to get this one)
Where you saw this item mentioned: http://www.amazon.com/Reality-Check-Outsmarting-Outmanaging-Outmarketing/dp/1591842239/ref=sr_1_3?ie=UTF8&s=books&qid=1279916951
Acquire for which library?: Surrey (SFU Surrey)
Your affiliation: SFU Graduate Student

A. Thanks for suggesting this title. I have ordered a copy for Fraser Library (Surrey campus). You should receive an email when it is available for you to borrow.

Thanks again,
Shane

Shane Plante
Liaison Librarian for Business, Computing Science, Engineering, & Science (Surrey campus)

Men’s Washroom

Thursday, July 29th, 2010

Q. Last week I went out to the UBC library for the first time. It was the end of a weekday, but even so the men’s washroom I went into was _clean_. How come the men’s washrooms in the Bennett Library are always so filthy, even by mid-day? People — sorry, men — can’t even seem to throw their used paper towels into the garbage can. Is this a staff-cutbacks issue, or just a lack of civility?

A. Thanks for your feedback. I think the situation is a combination of both the factors you suggest: payment for certain level of cleaning services and lack of civility. The cleaning schedule for the washrooms in the Bennett Library are a 2 pm check in the afternoon making sure there is soap, toilet paper and paper available and a full cleaning at night, every night. For the most part that should be sufficient. However many members of our society feel that it’s appropriate to wash one’s hands, dry them with towels and then “make an effort” to get the paper toward the garbage can. Close enough is good enough, because someone else will pick it up.

Then again maybe you just got lucky with your UBC trip but it still doesn’t excuse the bad habits of SFU washroom users.

Best regards,
Todd M. Mundle
Associate University Librarian

Availability of Online Databases to External Users

Thursday, July 22nd, 2010

Q. Hello,

I am a research assistant working for the Indigenous Child Welfare Research Network at UVic. Our organization provides a number of services for Indigenous people, agencies and communities, including helping to facilitate research for these groups.

One of the challenges that we have experienced at UVic, is gaining access for non-UVic affiliated people to the library and most importantly, the library databases. I recently met with the copyright specialist at UVic, and learned that we are able to offer daily passes to anyone who physically comes into the library, allowing them to access not only the physical library items, but also all of the online databases.

While this is a wonderful service that we can notify people about, many people, agencies and communities are not located near the Victoria area, and so we thought it would be good to gather information from other universities around the province to see if a similar service is offered. That way, if people, agencies or communities are doing research, we can direct them to the closest university library that allows them temporary access to online databases.

So, I am inquiring:

1. Do you offer a service for non-university affiliated people to access your online databases?
2. Is this service available on or off campus?
3. How long is this service offered to an individual?
4. Is this service renewable?

Thank you for any help that you can offer me.

Warmest regards,
Graduate Research Assistant
Indigenous Child Welfare Research Network
Human and Social Development
University of Victoria

A. Hello,

Thank you for your inquiry.

1. Yes, we do offer limited access to online resources to non-SFU affiliated persons.

http://www.lib.sfu.ca/my-library/services-for-you/external

There are really 2 options. The first is exactly the same situation as you describe at UVIC. It’s a one day guest access where users can obtain a temporary login to use the online resources while visiting one of our campus library locations in person.

The other option is to obtain an External Borrower card (for a fee) which extends borrowing privileges for some of our materials.

http://www.lib.sfu.ca/my-library/services-for-you/borrowing#External

Please note that due to licensing restrictions, neither option allows for remote access to our electronic materials.

Persons with a public library card from a major urban public library system (such as Vancouver Public Library or even Burnaby Public Library or others) may also want to investigate whether their local public library has access to similar databases that they can access remotely using their public library card account.

2. As mentioned, non-affiliated persons and guests can only access our online resources from computers inside one of our libraries where that is allowed in our licenses for electronic resources.

3. One day guest access is free and valid until the end of the day. Guests will need to obtain a new guest account for each visit. If you’re interested in an external borrower’s card, then that option would generate a login ID and password for you to use within our library locations that would be valid for the duration of the card (4 months is $35, 1 year is $100).

4. We don’t have any limits on daily guest access so long as guests follow our code of conduct and agree to the terms of use each time they request a guest login. An external borrower’s card is renewable at the same rates: $35 for 4 months or $100 for a year.

Thank you for your interest. Let me know if you have any additional questions.

Sandra Wong, Electronic Resources Librarian

A Book on Hold

Tuesday, July 20th, 2010

Q. Hello,

It has been at least a month, likely longer, since I placed a hold on a book called “Web journalism : a new form of citizenship?” and at that time I was “3 of 3 holds.” I am still in this position and the book has been “in transit” for weeks. Could you please look into this situation? Thank you.

A. Hello,

We found the book and cleared the transit problem; it is now available for the first requester of the book to pick up. The book will be held up to one week for them to pick up they will have the book for up to one week and then it will move to the next requester …

Thank you for following up on the status of this item and for bringing the problem to our attention; please also accept our apologies for the delay it has caused.

thanks, Sherrie
Library Loans

Borrowing Reserve Items on Weekends

Tuesday, July 20th, 2010

Q. can I borrow reserve books on the weekend?

A. Hello,

Yes, you may access and borrow from the reserve collection on weekends and on any stat holiday that we are open; keep in mind that the items may also come due on a weekend or stat.

thanks, Sherrie
Library Loans

Journals for Donation

Thursday, July 15th, 2010

Q. I’m the Editor of JABES (Journal of Agricultural, Biological, and Environmental Statistics). As such, the publisher forwards me BOUND copies of the volumes for which I am editor. I have no need of these. Are these useful for the Library? I have bound copies of Volume 13 (2008), Volume 14 (2009) and likely will also get Volume 15 (2010). The binding is in green. If useful, where do I send them. If you need unbound issues, I also have these going back to V.4.

A. Hi,

Thank-you for your offer of the Bound volumes Journal of Agricultural, Biological, and Environmental Statistics.

The Library has the current Journals in our collection and as we no longer hold paper volumes after 5 years, We no longer bind older journals
For earlier articles we have online access via Jstor : http://troy.lib.sfu.ca/search~S1?/s=jabes/sjabes/1%2C1%2C2%2CB/frameset&FF=sjabes&2%2C%2C2

Perhaps another home can be found for them.

Walter Piovesan
Librarian – Statistics & Actuarial Science

Laptop Returns

Wednesday, July 14th, 2010

Q. I have been a SFU student for the last two years and have been using the Library services extensively. Last semester, I needed a missing page for the text and contacted a librarian at the check-out desk. She was so nice and helpful. I got the missing page almost immediately. MY experience at the Bennett library has been so good until today. Today, I was returning a laptop back to the library. The librarian asked for the plastic zip bag that goes with the cord, which I didnt have. I apologized and asked if I could pay for its cost. He was utterly rude and harsh about it, slamming on the laptop cord and refused to take back the cord. His behavior made me feel absolutely like I had just done something very bad and terrible. The issue here is the bag would probably cost 50 cents at max and I said that I was sorry and willing to pay for it back. Don’t get me wrong here, I am very appreciative of the Bennett library staff and how they have been treating me. But this one staff member should really re-valuate his actions since you are here to help us, the students, NOT to ’scare us away’ with your rudeness.

A. Hello,

We are very sorry to hear your most recent interaction with library staff was not as pleasant as previous occasions. I have spoken with the staff member and he does recall receiving a laptop and cord (sans plastic baggie) back from a patron. He also recalls asking the patron to remember in future to hang on to the bag so it can be returned with the cord (with the very high volume of transactions on laptops/cords, it could become quite expensive if we didn’t do this as a general rule) but it was never his intent, nor ours, to come across rude or harsh or to make you feel bad.

We appreciate that, heretofore, you have enjoyed good service and trust for the same in the future. We also appreciate that you have taken the time to express your concerns and remind us that sometimes our good intentions don’t always come across that way.

Please don’t hesitate to contact me direct if you have further concerns or questions

Sherrie Sutcliffe,
Supervisor, Public Service

Pipe Band Music

Wednesday, July 14th, 2010

Q. Hi:

The SFU Pipe Band is practicing on the north side of the library. This is the same situation as last summer when I had provided feedback on the then paper system acknowledging their important role in this institution and a request for them to relocate. In my opinion, quiet study space ought to be the first of priorities out of which others emanate. Please, for the sake of those conscientious students who sacrifice considerably to be in the library on a summer weekend, do something about this. SFU is a fairly large campus, surely there must be other venues where our bleoved band can practice without disturbing the peace. Thanks

A. Thanks for your feedback. I’ll pass your request along to the SFU Pipe Band asking them to find another venue to practice on the weekend.
Note: As a followup to my response, I did contact the SFU Pipe Band and they informed me that it wasn’t them as they were in Kamloops performing at the Kamloops Highland Games that weekend.

Todd M. Mundle
Associate University Librarian

Suggestion for New Book Purchase: Let the right one in

Wednesday, July 7th, 2010

Author: John Ajvi Lindqvist
Title: Let the right one in
Publisher & where & when published: Published in North America in 2007
Where you saw this item mentioned:
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Staff

Hi,

Thank you for your recent purchase suggestion! A copy of Let the right one in by John Ajvi Lindqvist is now on order for Bennett Library. You will be notified when it is available for pick-up.

Cheers,
Rebecca

Rebecca Dowson
Liaison Librarian: English and History