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Piping Up

SFU Library Feedback

Archive for March, 2010

Suggestion for new book purchase: Environment, Media and Communication

Wednesday, March 31st, 2010

Author: Hansen, Andres
Title: Environment, Media and Communication
Publisher & where & when published: London: Routledge, 2010
Where you saw this item mentioned: mailing list
Acquire for which library?: Belzberg (SFU Vancouver)
Your affiliation: SFU Graduate Student

Hello,
Your suggestion was passed on to me as the liaison librarian for Communication, because you are affiliated with the program. I am going to acquire a copy for the Bennett library and will place hold on it for you. Would you prefer to pick it up at the Belzberg Library, at SFU Vancouver? Let me know.

I’ve also copied Karen Martoz, head of the Belzberg Library, in case she wants to add a copy to that collection.
cheers,
Sylvia

Sylvia Roberts
Liaison Librarian for Communication and Contemporary Arts

Power outlets

Wednesday, March 31st, 2010

Q: Please upgrade power outlets in the group study rooms. Room 2113 only has two outlets which can quite inconvenient if more than two people are using laptops and require them to be charged.

A: Hi,

Thanks for your feedback. We have been intending to attach power bars to the walls to assist with groups with more than two laptops. We’ll get to that shortly.

Thanks.
Todd
Associate University Librarian

Suggestion for new book purchase: Trust Theory: A Socio-Cognitive and Computational Model

Wednesday, March 31st, 2010

Q: Might you order this book:

Trust Theory: A Socio-Cognitive and Computational Model
Christiano Castelfranchi, Rino Falcone
ISBN: 978-0-470-02875-9

A: Thank you for your book request. I’ve placed an order “on demand” for you, so you will be notified when the title is ready for pick-up. Please note that this title is not yet published (anticipated publication date: late May 2010), so it will be several months before you receive it.

Best wishes,
Yolanda

Yolanda Koscielski, MLIS
Liaison Librarian for Criminology, Engineering, and Computing Science

Suggestion for new book purchase: Logical Foundations of Proof Complexity

Wednesday, March 31st, 2010

Author: Stephen Cook, Phuong Nguyen
Title: Logical Foundations of Proof Complexity
Publisher & where & when published: Cambridge University Press, January 2010
Where you saw this item mentioned: http://www.amazon.ca/Logical-Foundations-Proof-Complexity-Stephen/dp/052151729X/ref=sr_1_5?ie=UTF8&s=books&qid=1269877737&sr=8-5
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Graduate Student

Hi,

Thank you for your book request. This book was actually just purchased by the library on March 29th, but is not showing up in the catalogue yet. To expedite the cataloging process, I’ve added a note to process it “on demand” for you, so you should be notified by email when it is catalogued and ready for pick-up.

Best wishes,
Yolanda

Yolanda Koscielski, MLIS
Liaison Librarian for Criminology, Engineering, and Computing Science

Suggestion for new book purchase: Diversity and Distrust

Tuesday, March 30th, 2010

Q.
Author: Stephen Macedo
Title: Diversity and Distrust: Civic Education in a Multicultural Democracy
Publisher & where & when published: Harvard University Press; New edition (Mar 31 2003)
Where you saw this item mentioned: My professor suggested it for a paper!
Acquire for which library?: Bennett (Burnaby Mountain)

A.
Thanks very much for this suggestion for purchase. A copy of “Diversity and Distrust: Civic Education in a Multicultural Democracy” is now on order for the SFU Bennett Library. You should receive an email once this book’s arrived and is available to be checked out.

Do you need this book in a hurry? If so (as it can sometimes be a lengthy process for a book order to be processed by and delivered from the publisher), you may also wish to use our free Interlibrary Loan (ILL) service to request a copy to use in the meantime: http://www.lib.sfu.ca/find/document-delivery/request-form If this book is available at another library in Western Canada it should be delivered to you at SFU in about 3 to 14 days.

Thanks, Hope

Hope Power
Liaison Librarian for Education and Political Science
Simon Fraser University Library

Broken door latch

Tuesday, March 30th, 2010

Q. The latch for the door of the disabilities stall on the 4th floor Woman’s washroom (#409) is broken. Could you please fix it? That door cannot close at all. Thanks.

A. Thank you for reporting this. We will put in a work order to Facilities Services to have it fixed.

Best regards,

Todd M. Mundle
Associate University Librarian
Special Projects, Budget and Personnel

6th Floor Computers

Monday, March 29th, 2010

Q: The computer area on the 6th floor should be reserve for students who require the need of a computer for school purposes. I understand the fact that a good studying place should be quiet that’s why I stood in line for 30 minutes as suppose to the 3rd floor. While I was standing in line I realized that a few students were studying without even logging on to the computer and others were just watching videos on youtube. Those people were aware of my presence and they were inconsiderate. A few students were waiting in line as well and they left after 10-15 minutes. I am awfully disgusted of the fact that I was waiting in line just for the sole purpose of people who are stealing the use of resource for the sake purpose of their selfishness. Could you put up signs saying that the area are priorities for people who require the use of a computer for school purposes. It would be very helpful. Or maybe librarian could patrol around and telling those people to log off.

A: Hi,

Thank you for your feedback. It’s very difficult to gauge what is ‘for school purposes’ and what may just appear as someone watching youtube videos. We are not in the business of regulating program use and there may be very legitimate academic reasons for someone to be using the computer in what may appear to be frivolous. However if they are just sitting at one of the computer carrels and not actually using the machine, they could be asked to find another place to study. If you are not comfortable asking them to do that, please feel free to speak with a staff member at the Info Commons Ask Us desk on the 3rd floor.

As well I don’t believe adding additional signage will change the habits of those who act in this manner.

Best regards,

Todd M. Mundle
Associate University Librarian

Suggestion to purchase items for the media collection

Friday, March 26th, 2010

Q: Hi,

I was just wondering if you would consider purchasing copies of popular TV shows available on DVD such as ‘Lost’ or ‘Criminal Minds’. These would be a great addition to the media collection and I’m sure they would be borrowed often, considering their popularity in the Burnaby Public Library System. It would also be useful for students studying current trends in media and society. Thanks for your consideration!

A: Hi,
Thank you for your query regarding the Library’s media collection.

Due to the current budgetary restraints, the only media items requested by faculty are currently being purchased. Occasionally they do request the types of tv series you suggested for the purposes of studying current trends in entertainment. You may have noticed in the Library catalogue that the Fraser Library at the SFU Surrey campus has more in the way of tv series than does the Bennett Library. You can request that items be sent from Surrey to Bennett if you wish.

Thanks again for taking the time to submit a question and please don’t hesitate to contact me if you any further questions about the Library’s media collection or about the Media Resource Centre.
Best regards,
Don Taylor
——-
Donald Taylor
Assistant Head, Access Services

Noise at SFU Surrey Library

Thursday, March 25th, 2010

Q: Please place notices at the entrance of the SFU Surrey Library asking people to keep the noise down, use their cell phone outside the library and use the group rooms if they need to have a loud and roudy group discussion. The noise levels are unacceptable. People are very inconsiderate of other users and without clear and obvious notices placed at the entrance as well as throughout the library, telling one or two people to be quiet will not solve this problem. This is a lovely well laid out library, but the noise levels are way too high. A simple action like placing notices around, I think will at least help in beginning to address this issue.

A: Hi,

Thank you for your suggestion and your nice comments about the Library! I am sorry that you are finding the noise levels too high. Many students at SFU Surrey are required to complete group assignments, and unfortunately we don’t always have enough group study rooms to accommodate them.

I would recommend that you use the Silent Study room, which is very quiet. Ask staff for directions if you are not sure where to find it.

Regards,
Natalie

Natalie Gick
Campus Librarian
Fraser Valley Real Estate Board Academic Library

Photocopying & printing

Thursday, March 25th, 2010

Q: Hi there,

I wanted to mention two things. I’m sending this message to both Bennett and Belzberg.

I have a class at the Downtown campus for the first time this semester so I’ve been using the Belzberg library a little bit. I needed some help with printing and photocopying and was made to feel very unwelcome and basically like I was bothering them. I was surprised because the folks who work the help desk at Bennett are always fantastic, friendly and helpful.

Secondly, why not post instructions near the printers on how to print on both sides of the paper? I know it doesn’t save us money, everybody knows that, but many of us would just like to be able to save paper anyway! When I print off lecture notes or journal articles and other stuff that doesn’t have to be handed in to be graded I don’t need to print only on one side. If there were instructions posted on how to do this, lots of environmentally-conscious people like me would probably do it. I already do it all the time now because I figured out how to but I didn’t for a long time because I didn’t know how. The notice you would put up could read something like:
“WANNA SAVE PAPER?” (in big letters) “We unfortunately can’t offer a discount for printing on both sides of the
sheet but if you’d like to reduce your environmental footprint anyway, and you don’t actually NEED to print on just one side of the paper, here’s how you print on both sides.” then just put the instructions for both mac and pc. EASY!

It would save paper and, theoretically, save the library money! It seems to me to be a win-win. It’s weird on such a supposedly environmentally conscious campus that this isn’t already happening.

A: Hi,

Thanks very much for your feedback and your suggestions. I’m very sorry that your experience at Belzberg was unsatisfactory. It is our goal to assist students and make them feel welcome, and I regret that we did not succeed in your case. Please don’t hesitate to contact me directly at marotz@sfu.ca if you wish to discuss this further.

Regarding your suggestion for signage, I am forwarding this to Todd Mundle, the Associate University Librarian at Bennett Library, since I believe it refers to the Bennett Library. Your suggestion that we promote duplex printing as a means of saving paper (rather than cost) is a good one and we will add an FAQ on how to do double-sided printing. However, signs may not be as effective near the printers since students need to specify duplex printing when they send their print job to the printer, not when they release their print job. Please don’t hesitate to contact Todd directly at tmundle@sfu.ca if you would like to discuss this further.

regards,
Karen Marotz
Head, Belzberg Library