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Piping Up

SFU Library Feedback

Archive for November, 2009

Dirty desks

Monday, November 30th, 2009

Q: hi,

Could the library custodian staffs clean the desks as well? Many of them are really dirty (sticky, dusty and waste gums everywhere– those students who stick their waste gums on desks should really be ashamed of themselves). Especially the desks on the 6th floor are really dirty. thanks,

A: Hello,

We will look into having the carrels cleaned. Thank you for bringing this to our attention.

Todd
Associate University Librarian

Job postings

Monday, November 30th, 2009

Q: Is there a web page or a way to find out about job postings?

A: Hello,

Job postings at SFU, including SFU Library positions, are listed on SFU’s Human Resources page at:

http://www.sfu.ca/human-resources/index.html

Click on the link, “Employment at SFU” in the left hand column. Or you can take this direct link:

http://www.sfu.ca/human-resources/hr_services/advisory_services/employment_at_sfu/index.html

Best regards,

Todd M. Mundle
Associate University Librarian
Special Projects, Budget and Personnel

Computers at SFU Library

Thursday, November 26th, 2009

Q: Is there not something that can be done about the hordes of people on computers throughout the library (and the rest of ACS, too) who whittle away their time watching YouTube, playing Warcraft, and messaging their pals on Facebook? I understand the resources aren’t strictly for academic use (I myself have checked my email from time-to-time), but when there’s a lineup of 10+ people waiting to do something useful, the sight of idle clicking through endless games in Facebook is a major annoyance. Again, though I can’t really think of any good solution to this, other than asking people to be a little more friggin’ courteous.

A: Hi,

Thanks for your feedback. We have tried technical solutions at least with respect to the gaming and have not yet found a solution to that problem. The other whittling away activities are even more problematic because short of blocking specific websites such as YouTube, mySpace or Facebook it’s impossible to restrict access to them. And blocking websites is not a practice we undertake.

If students are disrupting others through loud gaming, we will talk with them and we have had some success in blocking SFU computing IDs where someone is signing on their non-SFU friends using their own ID. That is not allowed.

We are continuing to look at other technical solutions but in the end your suggestion of “asking people to be a little more friggin’ courteous” may be the best approach but I realize that it is not an option that many students which to take.

Todd
Associate University Librarian

Study spaces

Tuesday, November 24th, 2009

Q: The new quiet student space on the 6th Floor is absolutely brilliant, but there are still many wasted areas within the library with excellent views that can be utilized. Who can students contact to request that the Bennett library gets more funding to create even more new study spaces?

A: Hello,

Thank you very much for your feedback. I’m very happy to hear that you are pleased with the renovation of the new quiet study space on the 6th floor. Most of the recent physical upgrades to the library study/lounge spaces over the past 5 years have been funded through a mixture of Campus Campaign dollars mainly donated by library staff as well as endowment monies and some direct library budget dollars. As you are well aware the University is in a tight budget situation so further dollars from the central pot have been difficult to secure. Receiving feedback directly from students will certainly help in our drive to improve the Bennett Library space. I’d be happy to do a walkthrough with you to get your ideas on these “wasted areas”.

But on the financial side, who to contact? There are three individuals that come to mind:

1. Lynn Copeland, University Librarian, who would be happy to include student experiences and needs when reporting the Library’s funding request to to University’s senior administration. Lynn’s email is copeland@sfu.ca and I’ve cc’d her on this message.
2. Dr. Mario Pinto, VP Research, to whom the Library directly reports. Mario’s email is vpres@sfu.ca .
3. Dr. Pat Hibbitts, VP Finance and Administration, who leads the financial discussions. Pat’s email is pat_hibbitts@sfu.ca .

Both Mario and Pat have been big supporters of the Library through their respective VP portfolios.

Thank you for your support.

Best regards,

Todd M. Mundle
Associate University Librarian
Special Projects, Budget and Personnel

Library’s homepage

Tuesday, November 24th, 2009

Q: Can there please be a link on the Library homepage with the most popular search databases? I’m always using certain ones (eg. SAGE journals or EBSCOhost) and it’s frustrating to have to find the link every time. For example, see this university’s library website. It has the list of databases and also has “quick links” on the right for popular choices. http://www.lib.monash.edu.au/databases/

A: Hi. We are also frustrated at times on the best way to present the thousands of databases and other electronic resources available from the SFU Library’s website. Apart from the large, and still growing, number of resources, determining the most popular ones can be problematic. Quite often, this can be a very discipline, or even course, specific consideration.

We do provide something similar to the Library website at Monash University at the subject or discipline level. For example, if you follow our “Journal articles & databases” link from the SFU Library’s home page, and select one of the choices under “Browse databases by subject area:” the resulting display usually shows the “Top Resources” in that discipline followed by “Other Resources. Here is an example for the subject area of Global Health:

http://cufts2.lib.sfu.ca/CRDB/BVAS/browse/facets/subject/636

Now I have to admit I’ve cheated a bit with the above example. Some of our subject areas have more Top Resources than Other Resources and the list can go on for several screens. Which is very frustrating and probably still doesn’t provide exactly what you would like to see.

We are continually looking at ways to improve the Library’s website and are currently investigating some new software products. They may provide a way for you to customize or personalize what you see on the Library’s website such as a list of “your” favourite databases. Which would be much better than the Library trying to identify the most popular databases for you or anyone else. So, please stay tuned.
___________________
G.W. Brian Owen
Associate Univ. Libn. Processing & Systems

Can alumni borrow library books?

Monday, November 23rd, 2009

Q: Hello,

As an alumni am I correct in assuming I can still take out books? Can I also request to have books sent to the downtown campus for pick-up?

Cheers,

A: Hello,

Yes to both your questions! Your original University student card is still good as your library card; for full details on alumni borrowing see http://www.lib.sfu.ca/my-library/services-for-you/alumni

thanks, Sherrie
Library Loans

Site for Simon Fraser University

Monday, November 23rd, 2009

Q: In doing research at the Surrey Archives for a book about Green Timbers Urban Forest , I came across the following document: Green Timbers: an Advantageous Site for Simon Fraser University – A Brief Presented by the Corporation of the District of Surrey, April 1963; Prepared by Rawson Consultants Ltd.

Prior to settling on the current site in Burnaby, did the university planning authorities ever give consideration to Green Timbers as a possible site? If so, why was it rejected? May I have permission to quote your response in my manuscript?

A: Hello,

On page 41 of Hugh Johnston’s book, “Radical Campus: Making Simon Fraser University”, he states the following:

“Surrey identified 800 acres south and east of the Pattullo Bridge over the Fraser River, an area that has since been preserved as the Green Timbers Forest Reserve. Coquitlam promised 800 acres at Essondale, which survive today in their semi-natural state as Mundy Park.

To view these sites and the road systems that served them, Shrum took a slow-flying B.C. Hydro seaplane, an amphibious Grumman Goose, over the lower Fraser Valley (at Hydro expense). That gave him a bird’s-eye view of all the locations, but the Langley, Delta and Surrey sites never were in the running: they were too far east or south. The Coquitlam site was closer in an had potential; but Shrum had his mind set on Burnaby Mountain.”

Johnston, Hugh J. M. Radical campus: making Simon Fraser University. Vancouver, B.C.: Douglas & McIntyre, 2005; page 41.

For further explanation you may wish to contact Dr. Johnston at hjohnsto@sfu.ca .

Best regards,

Todd M. Mundle
Associate University Librarian

Suggestion for new purchase: Managing Change and People In Libraries

Thursday, November 19th, 2009

Author: Massey, Tinker
Title: Managing Change and People In Libraries
Publisher & where & when published: Cambridge, England : Chandos Publishing House, Sept 2009
Where you saw this item mentioned: ASSOCIATES (2009, November, v. 16, no. 2)
Acquire for which library?: Bennett (Burnaby Mountain)
Your affiliation: SFU Staff

A: Hi,

Thank you for your request. I have ordered a copy of this title “on demand” for you. This means that you will be notified via email when it is ready for you to pick up.

Thank you,
Megan
—-
Megan L. Crouch
Health Sciences Librarian
Collections Librarian

Suggestion for new purchase: Ultra Fat to Ultra Fit

Thursday, November 19th, 2009

Author: Noah Walton
Title: Ultra Fat to Ultra Fit
Publisher & where & when published: Sentient 2009
Where you saw this item mentioned: amazon.com
Acquire for which library?: Belzberg (SFU Vancouver)

A: Dear Linda,

Thank you for your request. Unfortunately, we will not be purchasing this title as it falls outside of our collection development policy (see section 2.4 at http://www.lib.sfu.ca/collections/collections-policies).

As it is such a recent publication, it does not seem to be available yet at either Vancouver or Burnaby Public Libraries, but I would check back again soon.

If you have any questions, please do not hesitate to contact me.

Regards,
Megan
—-
Megan L. Crouch
Health Sciences Librarian
Collections Librarian

Overdue books

Thursday, November 19th, 2009

Q: hi. last night i had my books overdued and i went to the lib. to hand i the fines. but the librarian said that as long as i come to the lib on this sunday and hand in food instead of fines for the food drive, that offset the fines. but this morning im getting fines overdued email…. is that true that i will not be charged more than $1 if i come to the food drive?

A: Hi

The Fall semester Food for Fines campaign begins this Sunday, November 22, 2009. You may pay off up to $20 worth of fines by contributing food for the SFU food bank. The food items should be non perishable and you will receive a $2 fine reduction for each item (up to a maximum of ten (10) items). Just bring the food to the Loans counter at the Bennett, Belzberg or Surrey campus library and your Fine will be adjusted accordingly.

I hope this answered your question.

Scott Mackenzide
Head – Access Services