Q: Hello, I have not been regularly checking my SFU email as I am not in classes this semester but I just saw notifications of an overdue book. The problem is that I returned the book to the WAC Bennett library at the end of my course. I used the automated book deposit at the front entrance of the library but being unfamiliar with the system, I accidentally returned the book incorrectly. When I returned the book I received an error message which read that the book was not properly checked in but would be manually checked in once it came off the conveyor belt. I thought no more about it because I trusted that that would happen. I see now that that wasn’t the case and I am wondering how I should proceed now. Any assistance with this would be greatly appreciated. Thank you very much.
A: That is how the automated book deposit works. Any books it can’t check in are put in an end bin where they are checked in by staff every hour or so. I am not sure what happened to your book. I checked the stacks and it is not on the shelf. Please check again to see if you still have it (possibly you returned another book instead?) and I will begin further search procedures here. The book has been marked as ‘claimed returned’ and if we find it we will remove it and any associated fines from your library record. While we are searching, there is an appeal bypass on your library record so that you can continue to check out books.
Chuk Goodin (firstname.lastname@example.org)
Library Loans Supervisor