Q: I think the way you fine students for late returns, is not fair. Especially the 24Hr reserved books. I forgot to renew the book online and received a notification email 5 hours after the due time and I was already fined 5$ and couldn’t renew it at the time. There was nobody who wanted the book and I just forgot to renew it and at the end paid 12$. As a student, I do not think this is a fair amount, or a proper way of notification. The library could have sent me a warning email 5 hours before the due time so that I could renew it online and would not pay 12$. I think this is a more helping way than what it is right now.
Which library? Bennett (SFU Burnaby Mountain)
A: Reserves fines are substantial at $1/hour and they can mount up quite quickly. I am sorry you ended up with a considerable fine for an overdue item.
The reason the fines are so high for these items is to ensure that they are returned on time so that other users may borrow them. As holds on Reserve items need to be placed by staff and only one hold is allowed per item a lot of students actually don’t use the hold function but rather just wait for the book to be returned. Thus not having a hold does not necessarily mean someone else does not want to use an item when it is returned.
There is no email sent to patrons warning them that a Reserve item is coming due because all emails from the library system are sent in a batch job at 4am. For books due back at a specific minute and hour rather than the end of the day this would not work. The email you did receive was an automatic email notification sent after any item is overdue. It would have been sent to you at 4am as well.
When I looked at your record I noticed that there are 3 other copies of this particular Reserve book, all are semester loan. If you are using this book on a regular basis for longer than 24 hours I was thinking it might be better for you to recall one of the other 3 copies that are checked out for semester loan. The patron who has the copy you recalled would be given one week to return the item and then it would be put on the hold shelf for you to pick up. You would then be able to check it out for longer than 24 hours.
Head, Access Services