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Piping Up

SFU Library Feedback

Archive for the 'Loans & fines' Category

Looking up a Reserves article for a course

Wednesday, February 13th, 2013

Q. Hi, I am taking Educ 427. There is an article on reserve in Burnaby. Can I get the title and author on line from the library website under the course? Thanks,

A. Yes you can by checking the library reserves module.

You can find the link to Reserves on the library home page – the third link down on the far right column. Once you click on this select thlink Reserves by course number on the page that displays.

Type in educ to bring up all the education courses

Unfortunately, when you do that you will see that there is nothing on reserve for education 427. Are you sure it was put on Reserve? Perhaps it is just a link to an online journal in the catalogue?

Scott

Scott Mackenzie
Head, Access Services

Can library books be transferred between branches?

Wednesday, February 13th, 2013

Q. I live in Langley and have an alumni ID card. Is it possible to withdraw a book from the main campus through the library at the King George campus? There is only one copy of the book.

A. Yes, you may indeed request books to be transferred from Belzberg (Vancouver) & Bennett (Burnaby) to the Fraser Library in Surrey and vice versa. Please see link below for more information about SFU Library services to alumni:

http://www.lib.sfu.ca/my-library/services-for-you/alumni

Best regards,
Baharak Yousefi
Head, Fraser Library

Applying for an external borrower’s library card

Wednesday, February 13th, 2013

Q. Hello there, I’m a full-time worker at Port Coquitlam, and I’d like to apply for a book renting card at SFU library, can you please tell me can I appy it at SFU, if yes, how can I make an application? And another question is that as a purchaser I’d like to borrow some books in purchasing, production & inventory control, or supply chain management, do you have such books in your library? Please advise me.
Regards,

A. Hi

We do have external borrowers cards available for purchase at any of the three SFU campus libraries (Burnaby, Surrey or Vancouver). You would need a piece of photo ID to show to staff when purchasing the card. Information on cost and loan privileges can be found by clicking on the hypertext link below.

http://www.lib.sfu.ca/my-library/services-for-you/external

As far as books on inventory control, etc. – if you search inventory control as a subject in the online catalogue you will see we have a fair number of books on the subject. We also have lots of material on purchasing and production. If you need help finding books you can get help from one of the liaison librarians either in person at the Ask Us Desk or virtually via chat or email. Click on the link below for more information.

http://www.lib.sfu.ca/help/ask-us/

Take care,
Scott

Scott Mackenzie
Head, Access Services

Sorting checked out books in ascending order by due date

Wednesday, February 13th, 2013

Q. Hi,

A suggestion to have the the list of books checked out as displayed in My Library (i.e. My Library Record webpage) to be sorted ascending by due date. From a technical standpoint, I imagine it would be trivial to implement. Thanks.

A. Hello – By default, the system sorts the books checked out by check-out date. If you wish to re-sort the list by due date, please click on the icon at top-right, labelled as “Sort by Due Date”.

This icon toggles between the options to sort by check-out vs. due date, in case you’d like to return to the default sort.

Let us know if this does not work for you, or if you have additional concerns.

Thanks,
Frances

Frances Dodd, Systems & Technical Services Librarian

Can non-SFU patrons borrow books from SFU Library?

Wednesday, February 13th, 2013

Q. I am not an SFU student, however, I’m interested in renting some books. Is this service only for SFU Students? If not, how can I go about getting a number?

A. Hello – Many thanks for contacting the SFU Library and for your interest in our collections at the Fraser Library. If you are not a SFU student, faculty, staff, or alumna, you can purchase an external borrower card from us. For rates and other information about the external borrower card, please see the link below.

http://www.lib.sfu.ca/faqs/can-i-get-a-card-if-i-am-not-a-student-faculty-or-staff-at-sfu

Best regards,
Baharak

Baharak Yousefi
Head, Fraser Valley Real Estate Board Academic Library |Simon Fraser University

Missing book

Wednesday, February 13th, 2013

Q. Hello,
The book “Research Methods for Criminal Justice and Criminology” is on reserve at the Burnaby campus. There are supposed to be two copies of this book; however, one of the copies has not been returned since December. Is there anyway for the library to purchase another copy of the book? Thank you,

A. Hi, We will see if we can buy another copy.

Scott

Scott Mackenzie
Head, Access Services

Checking Out Books Without a Student Card

Wednesday, October 24th, 2012

Q. I am an Alumni and cannot find my card at the moment; however, I need
a book  from the library. Is it possible to take out the book without my card?

A. You can use other photo ID (driver’s license, passport, BC ID, etc.) to check out a book once a semester.
If you are going to make regular use of the library and cannot find your card, you can get a replacement card at Student Services (in the Maggie Benston Centre across from the library) for a small fee.

Chuk Goodin (cgoodin@sfu.ca)
Library Loans Supervisor

Returning Library Materials to Other Branches

Thursday, August 9th, 2012

Q. I have a book out from the library and it’s been requested back (not sure if this differs from a regular return), can I return it to any location? It’s due Thursday, and I took it out from Burnaby but I’d like to return it to Surrey asap if possible.

A. Hi,

Sorry for the delay in getting back to you. The answer is Yes you can return Recalled Burnaby books to Surrey and/or SFU downtown and vice versa. The only items that cannot be returned at a different library are equipment (laptops, etc) and Reserve items which must be returned to the library from which they were borrowed.

I checked your record and you have no overdue items or fines so I assume you figured this out on your own.

Hopefully our delay in responding did not cause you any problems

take care
Scott Mackenzie
Library Loans

Library Fines and Course Registration

Thursday, August 9th, 2012

A. I was wondering if I have a fee for overdue library books, can I still enrol for courses during my registration time later today?

Q. Hi

You should be ok. Library fines should not affect your online registration

Scott Mackenzie
Library Loans

Returning Reserve Items

Thursday, August 9th, 2012

Q. can i drop off my reserve book at any library?

A. Hi

The answer is NO. You must return Reserve items to the same library from which you borrowed them.

If you have further questions you can contact me directly.

take care,
Scott Mackenzie
Library Loans