Q. I am a community card holder, and have used Belzberg Library actively for several years. In general I love libraries, and am a big fan of the work librarians do connecting people to resources, knowledge and ideas. However, my experience of this particular library is unfortunately a negative one overall. In general, the staff do not communicate helpfulness or a desire to support library users (by support I do not mean hand-hold, but offer reasonable guidance). Certain staff seem reluctant to help patrons at all, and when help is given, it seems to be given grudgingly, and not infrequently in a rude manner. It is not a welcoming environment. I have heard similar experiences relayed from other community card holders and members of the SFU community. It would be great to be able to enjoy the experience of using the SFU library, perhaps some work could be done with staff to improve the service and supports they provide.
A. Thanks very much for sending me your feedback. I’m very sorry that your experience at Belzberg Library has not been positive. Comments from our community help us improve, so I would appreciate speaking with you directly to better address your concerns. Please give me a call at 778-782-5054, or send me a email to firstname.lastname@example.org. I look forward to hearing from you.
Head, Belzberg Library