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Piping Up

SFU Library Feedback

Computer Boot Times are Slow

April 24th, 2014

The boot times are painfully slow and the interface is foreign and not conducive to productivity. Why ask students to adjust to entirely new interface with no obvious benefit to them (at least the majority that use the computers for Word, research and some simple online applications such as Lon-Capa). Why fix it if it’s not broken?
Which library?  W.A.C.Bennett (SFU Burnaby)

A: Thank you for your question. I recall that you have asked this question previously and I had asked you to specify which operating system you are referring to. Unfortunately, hearing no answer, I am unable to have my staff troubleshoot your observation about painfully slow boot times further.

In answer to your question “Why ask students to adjust to entirely new interface with no obvious benefit to them”, we do provide flexibility in that currently students have a choice between three operating systems – Mac OS X, Windows 7 and Windows 8.1. I would suggest that if you don’t like a particular operating system, please feel free to try another.

Neal Baldwin, Manager, Library Computer Systems
WAC Bennett library, Simon Fraser University

Can I return books from VPL or BPL at SFU library ?

April 22nd, 2014
Your question or comment: Can I return books from Vancouver Public Library or Burnaby Public Library at your library ?  Will they be transported back to the public libraries ?
Which library?  W.A.C.Bennett (SFU Burnaby)

A: Yes you can drop them off here but they will take between one and two weeks to get back to their home library. They will not be checked in until they get back home so if they are close to their due date it might not be a good idea.

Scott Mackenzie
Head, Access Services

Suggestion for New Title Purchase: Traffic: Why we drive the way we do (and what it says about us)

April 22nd, 2014

Author: Tom Vanderbilt
Title: Traffic: Why we drive the way we do (and what it says about us)
Publisher & where & when published: Alfred A. Knopf, New York, 2008
Where you saw this item mentioned: It is missing from the Belzberg Library
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thank you for your request.  I have ordered a copy of this title for you.  You will be notified via email when it is available to be picked up.

Best,
Megan L. Crouch
Health Sciences Librarian
Simon Fraser University Library

Suggestion for New Title Purchase: Expanding Hermeneutics: Visualism in Science

April 22nd, 2014

Author: Don Idhe
Title: Expanding Hermeneutics: Visualism in Science
Publisher & where & when published:
Where you saw this item mentioned: internet
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thanks for your purchase suggestion.  I have ordered a copy of Expanding hermeneutics : visualism in science for the SFU Library.  You will be notified by email when it is available for borrowing.

All the best,
Tosha Tsang
Education Liaison Librarian
W.A.C. Bennett Library (Burnaby)
Simon Fraser University

Suggestion for New Title Purchase: Critical Neurophilosophy and Indigenous Wisdom

April 22nd, 2014
Author: Four Arrows
Title: Critical Neurophilosophy and Indigenous Wisdom
Publisher & where & when published: Sense Publishers
Where you saw this item mentioned: Internet
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thank you for your book suggestion.  I have ordered a copy of Critical Neurophilosophy and Indigenous Wisdom (NB: lead author Four Arrows, aka Donald Trent Jacobs) for the SFU Library and asked that it be placed on hold for you.  You will be notified by email once it is available to be borrowed.

Tosha Tsang
Education Liaison Librarian
W.A.C. Bennett Library (Burnaby)
Simon Fraser University

Suggestion for New Title Purchase: Social Efficiency and Instrumentalism in Education

April 22nd, 2014
Author: James M. Magrini
Title: Social Efficiency and Instrumentalism in Education: Critical Essays in Ontology, Phenomenology, and Philosophical Hermeneutics
Publisher & where & when published: Routledge – 2014, April 23
Where you saw this item mentioned: http://www.routledge.com/books/details/9780415744003/
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thank you for suggesting Social Efficiency and Instrumentalism in Education : Critical Essays in Ontology, Phenomenology, and Philosophical Hermeneutics for our collection.  I have ordered a copy of for SFU Library and you will be notified by email when it is available.

All the best,

Tosha TsangEducation Liaison Librarian
W.A.C. Bennett Library (Burnaby)
Simon Fraser University

Suggestion for New Title Purchase: Flash Boys

April 9th, 2014
Author: Lewis, Michael
Title: Flash Boys
Publisher & where & when published: W.W. Norton, April 2014
Where you saw this item mentioned: TV
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Staff

A: You’ll be pleased to hear that I ordered a copy of this book just this morning. I’ve just amended the order to add a request in your name.  That means that when it gets here it will be rush processed and put on hold for you.  You should get an email from the library at that point.

It’s hard to predict exactly how long it will take for the book to be ready for you as that is dependent on how fast the publisher responds. If you need it quickly, I suspect most of the local public libraries will have multiple copies since it is such a popular title.

Please let me know if you have questions about any of this. I hope you enjoy the book!  Sounds like a good read.

Mark Bodnar
Business Librarian
Simon Fraser University Library

Suggestion for New Title Purchase: Himmler’s Crusade

April 9th, 2014
Author: Christopher Hale
Title: Himmler’s Crusade: Nazi Origin to Find the Origins of Aryan Race
Publisher & where & when published: Castle Books, Edison, NJ  2006
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Faculty

A: Thank you for your book suggestion. I’m pleased to inform you that I have ordered a copy of Himmler’s Crusade: The Nazi Expedition to Find the Origins of Aryan Race by Christopher Hale for Bennett Library. You will receive an email notification when it is available to borrow.

All the best,

Jenna Walsh, BA, MLIS
Indigenous Initiatives Librarian & Liaison for Archaeology, First Nations Studies and Political Science
W.A.C. Bennett Library, Simon Fraser University

Reduction in Construction Noise?

April 7th, 2014
Your question or comment: Is there a possibility of the construction to cease during the last weeks of the semester? It is incredibly loud and distracting when sitting in the silent levels of the library and hearing hammering and drilling. Some of us rely heavily on this space during this time of the semester This is supposed to be a quiet area provided to students and this is the third semester we have had to put up with it.
Which library?  W.A.C.Bennett (SFU Burnaby)

A: I understand that the construction noise in the Library is very distracting, especially at this time of the semester, and I apologize.   University Facilities is renovating the Library washrooms, and last week I contacted the Project Manager to ask if further loud work could be delayed until after exams.  He will investigate options, but he does have to adhere to contract schedules.   I am confident he will do as much as he can to reduce the noise.  In the meantime, they are currently renovating the West washrooms, so the East side of the building should be quieter.

Best Regards,

Natalie Gick
Associate University Librarian, Administrative Services
Simon Fraser University Library

Suggestion for New Title Purchase: What Things Do

April 7th, 2014

Author: Peter-Paul Verbeek
Title: What Things Do
Where you saw this item mentioned: Google
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thank you for your request. I have ordered a copy of this title for you.  You will be notified via email when it is ready to be picked up.
Cheers,
Megan L. Crouch


Health Sciences Librarian
Collections Librarian
Simon Fraser University Library