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Piping Up

SFU Library Feedback

Suggestion for New Title Purchase: Flash Boys

April 9th, 2014
Author: Lewis, Michael
Title: Flash Boys
Publisher & where & when published: W.W. Norton, April 2014
Where you saw this item mentioned: TV
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Staff

A: You’ll be pleased to hear that I ordered a copy of this book just this morning. I’ve just amended the order to add a request in your name.  That means that when it gets here it will be rush processed and put on hold for you.  You should get an email from the library at that point.

It’s hard to predict exactly how long it will take for the book to be ready for you as that is dependent on how fast the publisher responds. If you need it quickly, I suspect most of the local public libraries will have multiple copies since it is such a popular title.

Please let me know if you have questions about any of this. I hope you enjoy the book!  Sounds like a good read.

Mark Bodnar
Business Librarian
Simon Fraser University Library

Suggestion for New Title Purchase: Himmler’s Crusade

April 9th, 2014
Author: Christopher Hale
Title: Himmler’s Crusade: Nazi Origin to Find the Origins of Aryan Race
Publisher & where & when published: Castle Books, Edison, NJ  2006
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Faculty

A: Thank you for your book suggestion. I’m pleased to inform you that I have ordered a copy of Himmler’s Crusade: The Nazi Expedition to Find the Origins of Aryan Race by Christopher Hale for Bennett Library. You will receive an email notification when it is available to borrow.

All the best,

Jenna Walsh, BA, MLIS
Indigenous Initiatives Librarian & Liaison for Archaeology, First Nations Studies and Political Science
W.A.C. Bennett Library, Simon Fraser University

Reduction in Construction Noise?

April 7th, 2014
Your question or comment: Is there a possibility of the construction to cease during the last weeks of the semester? It is incredibly loud and distracting when sitting in the silent levels of the library and hearing hammering and drilling. Some of us rely heavily on this space during this time of the semester This is supposed to be a quiet area provided to students and this is the third semester we have had to put up with it.
Which library?  W.A.C.Bennett (SFU Burnaby)

A: I understand that the construction noise in the Library is very distracting, especially at this time of the semester, and I apologize.   University Facilities is renovating the Library washrooms, and last week I contacted the Project Manager to ask if further loud work could be delayed until after exams.  He will investigate options, but he does have to adhere to contract schedules.   I am confident he will do as much as he can to reduce the noise.  In the meantime, they are currently renovating the West washrooms, so the East side of the building should be quieter.

Best Regards,

Natalie Gick
Associate University Librarian, Administrative Services
Simon Fraser University Library

Suggestion for New Title Purchase: What Things Do

April 7th, 2014

Author: Peter-Paul Verbeek
Title: What Things Do
Where you saw this item mentioned: Google
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thank you for your request. I have ordered a copy of this title for you.  You will be notified via email when it is ready to be picked up.
Cheers,
Megan L. Crouch


Health Sciences Librarian
Collections Librarian
Simon Fraser University Library

Suggestion for New Title Purchase: Food Regimes and Agrarian Questions

April 7th, 2014
Author: Philip McMichael
Title: Food Regimes and Agrarian Questions (Agrarian Change and Peasant Studies)
Publisher & where & when published: Fernwood Books Ltd., Halifax, NS, 2013
Where you saw this item mentioned: From a professor
If you wish to be notified when the item is ready for you, please select a pick-up location: Belzberg Library (SFU Vancouver)
Your affiliation: SFU Graduate Student

A: I have ordered this book and you will receive an email once it arrives and has been processed. As a graduate student in Sociology / Anthropology, please feel free to send me your request for books directly to me.

All the best,

Moninder Bubber
Liaison Librarian
Sociology / Anthropology

Gender, Sexuality, and Women’s Studies
Simon Fraser University

Suggestion for New Title Purchase: Wrong Enemy: America in Afghanistan 2001-2014

April 2nd, 2014
Author: Gall, Carlotta
Title: Wrong Enemy: America in Afghanistan 2001-2014
Publisher & where & when published: Houghton Mifflin New York April 2014
Where you saw this item mentioned: NY Times Magazine
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Staff

A: Thank you for your book suggestion. I’m pleased to say that I have ordered a copy of Wrong Enemy: America in Afghanistan 2001-2014 by Carlotta Gall for Bennett Library. You will receive an email notification when it is available to borrow.


All the best,

Jenna Walsh, BA, MLIS
Indigenous Initiatives Librarian & Liaison for Archaeology, First Nations Studies and Political Science
W.A.C. Bennett Library, Simon Fraser University

Comment about Factiva and Suggestion for Feedback Form

April 2nd, 2014
Factiva is truly dreadful. Just sayin’ (It would probably be better if the “holdings” page for an article took you to the right place in Factiva, but it just kind of dumps you by the side of the road.)

Also, how come this feedback form doesn’t have — under “which library?” — a way to indicate that one is referring to online resources?

A: Regarding the question about Factiva holdings information, our Electronic Journals listings for Factiva titles should direct you to the journal or newspaper’s latest headlines wherever possible.
See the following titles for example:

Wall Street Journal

South China Morning Post

CNN: CNN Newsroom

Reuters News


There are some unusual and obscure titles in our listing where the headlines linking does not work.  We could not discern a  pattern for why these titles do not work like the others, so for these ones, you would simply get logged into the Factiva database in order to conduct a search.

Factiva is also capable of direct article linking through openURL technology so long as some minimum data is provided from the original source to our link resolver service. Minimum data needed include: article title, journal/newspaper name, year or exact date of publication if a newspaper article (yyyy-mm-dd), and ISSN.

Here is a sample search for “sochi merchandise” via Library Search on our home page. The first result under “Newspaper Articles and More” directs you to our link resolver results page also known as “Where can I get this?” which will go directly to the article in the Factiva database using openURL technology.

Library Search result for “sochi merchandise”


Where can I get this? result page for “Sochi Fails to Medal in Merchandise”

Please let us know if you have any further comments or questions about accessing Factiva.
Thanks.
Sandra Wong
Electronic Resources Librarian

Reserve Book Loan

April 2nd, 2014
Hi there, I took out a reserve book on Friday that had a 24 hour loan period. I planned on having it with me for the weekend and renewing to avoid fines. However  today I had to go out of town and could not renew the book and I now have a fine of $5.00. I am not complaining about the fine, as I understand that is to make sure that students return the book on time, however I would appreciate it if the book can be renewed until Monday as I originally planned to do. I cannot come to Burnaby on Sunday because I live far from Burnaby and coming to Burnaby would take up a lot of my day.

Thank you
Which library?  Bennett (SFU Burnaby Mountain)

A: It appears this was already dealt with by Loans staff on the weekend. In cases like this it is probably best to call the Circulation desk  778-782-4345, which I guess you did in the end
take care
Scott
Head, Access Services

Suggestion for New Title Purchase: Coming to Our Senses

April 2nd, 2014
Author: J. Kabat-Zinn
Title: Coming to Our Senses: Healing Ourselves and the World Through Mindfulness
Publisher & where & when published:
Where you saw this item mentioned: conference
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thanks for suggesting the title Coming to Our Senses: Healing Ourselves and the World Through Mindfulness.  I have ordered this book for SFU Library and have asked that the book be placed on hold for you.  You will be notified when it is available.

All the best,
Tosha Tsang
Education Liaison Librarian
Simon Fraser University

Suggestion for New Title Purchase: Education and the Common Good

April 2nd, 2014
Author: John Gingell (ed.)
Title: Education and the Common Good: Essays in Honor of Robin Barrow
Publisher & where & when published: Routledge, 2013
Where you saw this item mentioned:http://www.amazon.ca/Education-Common-Good-Essays-Barrow/dp/0415518342
If you wish to be notified when the item is ready for you, please select a pick-up location: Bennett Library (SFU Burnaby)
Your affiliation: SFU Graduate Student

A: Thanks for your book suggestion.  You’ll be pleased to know SFU Library already has an electronic copy of Education and the Common Good: Essays in Honor of Robin Barrow which you can access here:


Please let me know if you have any questions or concerns.

All the best,
Tosha Tsang
Education Liaison Librarian
Simon Fraser University